What is Chat Breezes?
Chat Breezes offers a comprehensive solution for businesses looking to streamline their social commerce and customer engagement operations. The platform unifies conversations from multiple social media channels into a single inbox, allowing teams to efficiently manage customer interactions, share product catalogs, and complete transactions without leaving the chat interface.
Through powerful analytics and automation capabilities, the platform enables businesses to deliver personalized customer experiences, track engagement metrics, and optimize their communication strategies. The system integrates seamlessly with major social platforms and e-commerce solutions, offering features such as automated responses, team collaboration tools, and detailed customer insights.
Features
- Unified Inbox: Centralized management of all social media conversations
- Thread Insight: Complete conversation history and context tracking
- Direct Selling: In-chat product sharing and transaction completion
- Customer Insight: Real-time data access for personalized interactions
- Chat Automation: 24/7 automated responses and task management
- Multi-Brand Workspace: Centralized management of multiple brands and profiles
- Team Collaboration: Shared inbox and efficient team communication tools
- Actionable Analytics: Performance tracking and data-driven decision making
Use Cases
- Social media customer service
- Social selling and e-commerce
- Multi-channel customer engagement
- Team collaboration for customer support
- Automated lead qualification
- Customer relationship management
- Social commerce optimization
FAQs
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What platforms does Chat Breezes integrate with?
Chat Breezes integrates with major social media platforms including WhatsApp, Instagram, Facebook, YouTube, LinkedIn, and Telegram, as well as e-commerce platforms like Shopify. -
How secure is the platform?
Chat Breezes is hosted on AWS with compliance to Cloud Security Alliance Star Level 2, ISO 9001, 27001, 27017, 27018, PCI DSS Level 1, and SOC 1, 2, and 3 certifications. -
What is included in the starter plan?
The starter plan ($39/month) includes unlimited social media profiles, unlimited contacts, 5 users, 5 automation rules, omnichannel shared inbox, and AI writing assist features.
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Chat Breezes Uptime Monitor
Average Uptime
96.18%
Average Response Time
688.33 ms
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