What is JivoChat?
JivoChat is a versatile communication solution designed to streamline interactions between businesses and their customers. It centralizes various channels such as live chat, social media, messengers, and phone calls into a single platform.
This comprehensive tool helps businesses to provide exceptional support services and enhance engagement. The platform provides detailed analytics and statistics on live operator performance, lead sources, and customer feedback. It also offers security features, such as controlled staff access and dialogue monitoring, to protect business and customer data.
Features
- Live Chat: Engage with website visitors in real-time.
- Mobile App Chat: Connect with customers via a dedicated mobile application.
- Chatbots: Automate responses to frequently asked questions.
- Social Media Integration: Consolidate communication from platforms like Facebook, Instagram, and Telegram.
- Messenger Integration: Connect with customers through popular messaging apps like WhatsApp and Viber.
- Telephony Plus: Manage calls and monitor voice communication quality.
- Videocalls: Offer real-time video support to customers.
- CRM Integration: Seamlessly integrate with existing CRM systems.
- Team Chats: Facilitate internal communication among team members.
- API for Developers: Embed the chat solution on your website or app using JivoChat API.
Use Cases
- Customer support across multiple channels.
- Sales lead generation and conversion.
- Internal team communication.
- Remote customer assistance via video calls.
- Automated customer service through chatbots.
- Marketing campaign management
- Centralized management of customer interactions.
- Monitoring customer service performance.
- Data security and access control.
FAQs
-
How many websites can I install JivoChat onto?
You can install JivoChat onto unlimited websites for no extra fee. -
What will happen when the 14-day demo expires?
You can buy a license to keep the professional features, or you can continue to use the chat in a basic free mode with less functionality. -
Do you provide customer service agents?
No, we do not – we only provide the software for your agents to use. -
Can my visitors chat with me from their mobile devices?
Yes, all modern mobile browsers are supported including Google Chrome and Safari. -
Can I stop using the paid version at any time?
Yes, absolutely!There are no contracts to sign so you can downgrade to the free version anytime.
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