Top AI tools for # ITSM

Jitbit Helpdesk is a customer support ticketing system focused on email, offering both SaaS and on-premises solutions. It utilizes AI to enhance productivity through automated responses and knowledge base integration.

• Freemium

KIX is a powerful open-source software solution for IT Service Management (ITSM), Enterprise Service Management (ESM), and professional customer support, offering flexibility and customization for service teams.

• Contact for Pricing

Kribik is a comprehensive AI-powered project management and help desk platform that integrates Git, ITSM features, and AI agents for streamlined workflows and cost-effective operations.

• Freemium
• From 5$

Nexoid provides AI automation and ERP systems that integrate Sales, Finance, HR, Marketing, Operations, Support, and Compliance into a unified, measurable solution for businesses.

• Contact for Pricing

Softgile is an Atlassian Platinum Solution Partner that provides comprehensive cloud migration services, custom application development, and Agile/DevOps management consulting for enterprises and startups.

• Contact for Pricing

Ivanti Neurons is an AI-powered IT and security platform that automates workflows, integrates IT service management, network security, endpoint management, and exposure management to enhance productivity and security.

• Contact for Pricing

SweetHawk is the most installed suite of Zendesk apps, offering over 15 integrated tools to automate approvals, manage tasks, schedule actions, run surveys, enforce SLAs, and deliver flawless workflows without coding.

• Freemium
• From 12$

Mint Service Desk is an AI-powered ITSM platform that helps organizations manage tickets, assets, and service processes efficiently with built-in AI features for faster response times and reduced workload.

• Free Trial

Provance ServiceTeam offers AI-infused ITSM and ITAM solutions native to the Microsoft Power Platform, enabling organizations to streamline IT services, gain intelligent insights, and support business growth through seamless integration with Microsoft technologies.

• Contact for Pricing

Atomicwork is an AI-first platform delivering agentic IT Service Management (ITSM) and Enterprise Service Management (ESM), featuring a Universal AI Agent to automate support and streamline workflows.

• Free Trial
• From 8$

Rezolve.ai is a Generative AI-powered Employee Service Desk that integrates with Microsoft Teams for immediate support and IT service management.

• Free Trial
• API

SIMBYM offers a no-code, full-stack platform for businesses to build custom enterprise-grade applications from existing workflows and processes, featuring integrated real-time analytics.

• Freemium
• From 15$

Tray.io is an AI-ready iPaaS platform that enables businesses to quickly and securely deploy AI agents and automate integrations.

• Usage Based

Leena AI is a Gen AI agent designed for enterprises to significantly reduce IT, HR, and Finance tickets, guaranteeing 70% self-service.

• Contact for Pricing

Accrete AI offers Knowledge Engines that encode tacit domain knowledge and unify data silos, empowering AI agents to reason, predict, decide, and act with superhuman speed and accuracy.

• Contact for Pricing

Siit is a service desk platform that helps companies manage internal requests and automate workflows, improving employee experience and operational efficiency.

• Paid
• From 23$

Moveworks is an enterprise AI platform that provides intelligent assistance for employee support, task automation, and workflow optimization across IT, HR, Finance, and other business functions.

• Contact for Pricing

Tryvium is a cloud-based AI-powered contact center platform that enhances customer support operations through intelligent routing, virtual assistants, and agent empowerment tools, delivering up to 4x ROI for businesses.

• Paid
• From 3575$

Devozy is an AI-powered Internal Developer Platform (IDP) that combines DevSecOps automation, agile project management, and multi-cloud infrastructure management to enhance developer productivity by 5x while reducing costs by 10x.

• Freemium