ProProfs Chat vs Click and Chat Detailed comparison features, price

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Click and Chat

Click and Chat delivers an advanced live chat and text software platform tailored for businesses aiming to maximize customer engagement and conversions. The solution offers a blend of professional, 24/7 live agent support and self-service chat management, enabling companies to proactively greet visitors, answer inquiries, and facilitate purchases at any time. Built-in marketing analytics, skill group management, and customer tracking empower users to optimize interactions and boost satisfaction.

The platform is highly customizable, allowing branding of chat interfaces and integration with CRMs such as SalesForce and Microsoft Dynamics. Users can access detailed customer histories, leverage canned responses for efficiency, and utilize real-time analytics to refine marketing campaigns and customer service strategies. With over 50 reports and in-depth feedback tools, businesses are equipped to make data-driven decisions and enhance their support operations.

Pricing

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Click and Chat Pricing

Free Trial

Click and Chat offers Free Trial pricing .

Features

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Click and Chat

24/7 Live Agent Support: Trained agents engage website visitors around the clock.
Chat and Text Software: Full-featured platform for real-time customer interactions.
Proactive Engagement: Personalized greetings and pop-ups based on visitor history.
Custom Branding: Tailor chat graphics and interfaces to fit company branding.
CRM Integration: Seamless connection with major CRM systems including SalesForce and Microsoft Dynamics.
Real-Time Analytics: Over 50 reports on customer engagement, campaigns, products, and services.
Skill Group Routing: Route chats based on agent skill groups and department rules.
Canned Responses: Consistent, quality customer replies and fast resolution of FAQs.
Customer Feedback: Post-chat surveys to assess agent performance and customer satisfaction.
History Tracking: Access to complete customer chat and page view histories.

Use Cases

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

Click and Chat Use Cases

Providing 24/7 online customer support for e-commerce platforms.
Boosting conversion rates by proactively engaging website visitors.
Gathering and analyzing customer feedback for improved service.
Integrating with CRMs to streamline customer relationship management.
Optimizing advertising and marketing campaigns with in-depth analytics.
Efficiently managing multiple customer service agents and chat routing.
Offering tailored support through chat interface branding and customization.

FAQs

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.

Click and Chat FAQs

Can I access chat software to manage chats myself?

Yes, every customer receives full access to the chat platform, enabling self-management of chats and texts alongside live agent support.
Is the chat interface customizable?

Yes, you can customize chat graphics and interfaces to align with your company's branding.
Does the platform integrate with major CRM systems?

Yes, it integrates seamlessly with SalesForce, Microsoft Dynamics, Sugar CRM, and others.
What kind of analytics does Click and Chat provide?

The platform offers over 50 reports and real-time analytics to help businesses analyze customer behavior, marketing campaigns, and agent performance.
Are post-chat customer feedback and ratings available?

Yes, post-chat surveys and customer satisfaction ratings are available to track agent performance and customer satisfaction.