Click2Magic VS Click and Chat

Click2Magic Pricing

Click and Chat Pricing

Click2Magic

• Single Interface: Hosts multiple web properties.
• Powerful Archives: View chat history.
• Customizable Widget: Customize the chat widget.
• File Attachments: Supports text, audio, and video file attachments.
• Agent Monitoring: Supervise agent performance
• CRM Integrations: Seamlessly integrate with popular CRM platforms.

Click and Chat

• 24/7 Live Agent Support: Trained agents engage website visitors around the clock.
• Chat and Text Software: Full-featured platform for real-time customer interactions.
• Proactive Engagement: Personalized greetings and pop-ups based on visitor history.
• Custom Branding: Tailor chat graphics and interfaces to fit company branding.
• CRM Integration: Seamless connection with major CRM systems including SalesForce and Microsoft Dynamics.
• Real-Time Analytics: Over 50 reports on customer engagement, campaigns, products, and services.
• Skill Group Routing: Route chats based on agent skill groups and department rules.
• Canned Responses: Consistent, quality customer replies and fast resolution of FAQs.
• Customer Feedback: Post-chat surveys to assess agent performance and customer satisfaction.
• History Tracking: Access to complete customer chat and page view histories.

Click2Magic Use Cases

• Sales lead generation
• Multi-vendor online marketplace support
• Customer support ticket management
• Real-time customer engagement

Click and Chat Use Cases

• Providing 24/7 online customer support for e-commerce platforms.
• Boosting conversion rates by proactively engaging website visitors.
• Gathering and analyzing customer feedback for improved service.
• Integrating with CRMs to streamline customer relationship management.
• Optimizing advertising and marketing campaigns with in-depth analytics.
• Efficiently managing multiple customer service agents and chat routing.
• Offering tailored support through chat interface branding and customization.

Uptime Monitor

Uptime Monitor