What is ProProfs Chat?
ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.
This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.
Features
- AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
- Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
- Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
- Chat Routing: Automatically directs customers to the correct department or operator
- Customizable Chat Widgets: Supports branding, color, theme, and logo customization
- Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
- CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
- Voice Assistant: Converts speech to text during chat sessions
- Mobile Access: Fully functional on iOS and Android devices
- Self-Help Articles: Embeds resources and FAQs within the chat interface
Use Cases
- Automating 24/7 customer support on any website
- Engaging and converting website visitors into qualified leads
- Proactively announcing new products or services to site visitors
- Routing sales or support inquiries to the right department
- Integrating live chat with CRM and help desk solutions for improved workflow
- Offering real-time support on eCommerce sites to reduce abandoned carts
- Collecting visitor feedback and performance insights through automated surveys
- Providing multilingual support effortlessly
FAQs
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How can live chat software help my business?
Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys. -
Can ProProfs Chat be used on mobile devices?
Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms. -
Does ProProfs Chat support customizable chat widgets?
Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more. -
What integrations are available with ProProfs Chat?
ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more. -
Is there a limit to the number of concurrent chats?
No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.
Related Queries
Helpful for people in the following professions
ProProfs Chat Uptime Monitor
Average Uptime
99.31%
Average Response Time
220.44 ms
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