ProProfs Chat vs ChatCloser Detailed comparison features, price

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

ChatCloser

ChatCloser provides an advanced AI sales assistant for businesses aiming to maximize their website’s potential by converting visitors into qualified leads or customers. The platform leverages intelligent conversations and user behavior tracking to automate lead generation, qualify prospects, schedule meetings, and provide personalized recommendations, significantly increasing engagement and conversion rates. It offers seamless integration with existing workflows and CRMs and takes just minutes to set up, requiring no coding skills.

Designed with flexibility in mind, ChatCloser adapts to diverse sales and support models, supports inventory or service integration, and enables easy handoff to human teams when needed. Its robust analytics and automation streamline business operations, reduce missed opportunities, and lower customer support costs while delivering round-the-clock interaction for enhanced growth and customer satisfaction.

Pricing

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

ChatCloser Pricing

Freemium

From $64

ChatCloser offers Freemium pricing with plans starting from $64 per month .

Features

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

ChatCloser

Lead Generation: Intelligently captures and qualifies leads based on visitor behavior.
Sales Automation: Automates sales processes with advanced conversation flows.
Shop Assist: Guides users to products or services and supports inventory integration.
CRM Integration: Seamlessly connects with existing sales and support workflows.
Personalized Conversations: Tailors interactions based on individual customer behavior.
Handoff to Human: Enables seamless transition to human support when needed.
24/7 Availability: Offers round-the-clock engagement and customer assistance.
Customizability: Adapts to any sales or support flow and can be trained for specific use cases.
Workflow Automation: Manages meetings, leads, and opportunities with automation.
Real-Time Analytics: Tracks visitor journeys and optimizes the sales funnel.

Use Cases

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

ChatCloser Use Cases

Automatically qualifying and capturing sales leads from website visitors.
Converting passive site browsers into active customers through personalized chat.
Providing instant, round-the-clock support to answer customer inquiries effectively.
Scheduling meetings and consultations without manual intervention.
Guiding e-commerce shoppers to the right products with real-time assistance.
Integrating chat-based lead management into existing CRM systems.
Reducing customer support costs by automating common support queries.
Enhancing conversion rates for realtors, property managers, and professional services.

FAQs

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.

ChatCloser FAQs

Can I change plans later?

Yes, you can change your subscription plan at any time to better suit your business needs.
What happens if I exceed my message limit?

If you exceed your allotted message limit, you may need to upgrade your plan or purchase additional credits to continue AI agent services.
What are Response Credits?

Response Credits determine how many AI chat interactions you can have per month, varying with each subscription tier.
How are messages counted?

Messages are counted based on the number of AI responses your chatbot provides to website visitors.
Can I cancel my subscription anytime?

Yes, you are free to cancel your ChatCloser subscription at any time without any long-term commitment.