Rulebase Make your customer service team superhuman.

What is Rulebase?

Rulebase is an AI-powered platform designed to enhance the capabilities of fintech customer service (CX) teams. It acts as an AI co-pilot, offering real-time support and guidance to agents during customer interactions, including calls, chats, and emails. The system focuses on automating quality assurance (QA) processes, ensuring regulatory compliance, and maintaining a complete record of every interaction for perfect recall.

By monitoring 100% of customer interactions live, Rulebase eliminates the need for random sampling or delayed reviews. It provides immediate alerts for policy breaches, compliance gaps, failed authentications, and other high-risk moments. This proactive approach aims to improve agent performance, boost Net Promoter Score (NPS), reduce Average Handle Time (AHT), and provide comprehensive visibility for compliance and audit teams.

Features

Real-time QA & Compliance: Monitors 100% of interactions live.
AI Co-pilot (Beam): Provides live guidance to agents during interactions.
Risk Detection & Auto Escalation (Radar): Identifies and flags policy breaches, compliance gaps, and risky behavior as it happens.
Instant Alerts: Notifies teams immediately about high-risk moments.
NPS & AHT Improvement: Designed to reduce handle time and boost customer satisfaction.
Compliance Flagging: Automatically identifies and flags potential compliance issues.
Full Interaction Coverage: Analyzes calls, chats, and emails.

Use Cases

Automating Quality Assurance in contact centers.
Ensuring real-time regulatory compliance for customer interactions.
Providing live coaching and support to customer service agents.
Reducing Average Handle Time (AHT) for customer queries.
Improving Net Promoter Score (NPS) through better agent performance.
Identifying and mitigating risks in customer communications.
Streamlining compliance monitoring and reporting for audit teams.

FAQs

How does Rulebase ensure data security?

Rulebase encrypts all data with AES-256 encryption and stores it in secure, GDPR-compliant data centers. It is SOC II compliant and is pursuing ISO 27001 certification.
What kind of interactions can Rulebase monitor?

Rulebase can monitor calls, chats, and emails, providing full visibility across different communication channels.
How does Rulebase help improve agent performance?

Rulebase provides real-time guidance (Beam) to agents during interactions, helping them stay on-script, handle queries efficiently, and ensure compliance, which contributes to reduced handle times and increased customer satisfaction.