What is GoDeskless?
GoDeskless is a comprehensive field service management platform that revolutionizes how businesses handle their field operations. The platform combines AI-powered scheduling, real-time GPS tracking, and unified communication channels to optimize service delivery and enhance customer satisfaction.
The solution features a mobile-first approach with self-service portals, video assistance capabilities, and intelligent dispatch systems that ensure the right technician is assigned to each job. With its ability to reduce ticket response times by 80-90% and improve first-call resolution rates by 60-75%, GoDeskless transforms traditional field service operations into efficient, customer-centric experiences.
Features
- AI-Powered Scheduling: Intelligent assignment of qualified field agents to tickets
- Real-Time GPS Tracking: Live location monitoring and ETA updates
- Video Assist™: Remote issue resolution capabilities
- Self-Service Portal: Customer-friendly ticket creation and scheduling
- Multi-Channel Communication: Seamless messaging via SMS, WhatsApp, and email
- Smart Analytics: Real-time KPI monitoring and performance insights
Use Cases
- Field service team management
- Customer service optimization
- Remote inspection and troubleshooting
- Workforce scheduling and dispatch
- Service ticket management
- Field agent route optimization
FAQs
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What percentage improvement can I expect in first call resolution?
GoDeskless provides 60-75% improvement in first call resolution rates through its AI-powered scheduling and qualified technician matching. -
How much can it reduce ticket response time?
The platform can reduce ticket response time by 80-90% through its automated scheduling and efficient dispatch system. -
What communication channels does GoDeskless support?
GoDeskless supports multiple communication channels including SMS, WhatsApp, email, and in-app messaging for seamless stakeholder communication.
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