What is Engati?

Engati provides an enterprise-grade, Conversational AI platform designed to enhance customer experiences and drive revenue growth. It leverages eSenseGPT and offers solutions like Gen-AI powered Chatbots, Live chat, and marketing automation tools. The platform facilitates personalized and optimized customer interactions across various channels, including WhatsApp, voice calls, and websites.

Engati helps businesses generate leads, increase conversions, and improve overall customer satisfaction. It enables contextual engagement across the entire customer lifecycle, from nurturing and conversion to ongoing support. The platform offers seamless integrations with existing tools and provides ready-to-use solutions tailored for diverse business needs.

Features

Whatsapp Chatbot: Automate customer interactions and support on WhatsApp.
Shopify Chatbot: Integrated chatbot solution specifically for Shopify stores.
AI Chatbot: Intelligent chatbot powered by eSenseGPT for natural language processing.
Instagram Chatbot: Automate customer engagement on Instagram.
Live Chat: Real-time customer support through live chat.
eSenseGPT: Proprietary Gen-AI technology for personalized engagement.
Omnichannel Engagement: Manage customer interactions across multiple channels.
Multi-Lingual Conversations: Support for conversations in multiple languages.
Chatbot Training: Tools to train and optimize chatbot performance.
Integrations: Seamless integration with third-party applications and CRMs.

Use Cases

Lead Generation and Qualification
Customer Support and FAQs
Appointment Scheduling
Post-Sale Engagement and Cross-selling
Onboarding and Support
Marketing Campaigns
E-commerce Assistance

FAQs

What is the charge for a WhatsApp marketing campaign?

A WhatsApp Marketing Campaign is usually divided into the kind of conversations you are having with your audience. A marketing conversation in India is ₹0.73/conversation, Utility conversation is ₹0.31/conversation, Authentication is ₹0.16/conversation and Service conversation is ₹0.29/conversation.
Do I need to pay for Whatsapp Business API?

Yes, you will be charged according to the pricing plan you choose. To know about the final price, you can talk to our product experts.
Can I take a small plan and add additional features?

If you choose our Growth plan and want some additional features from the Enterprise plan, we can customize it as per your business’ requirements.
What is the response time for customer support via email & whatsapp ?

Our customer support team responds as soon as possible during working hours. Our AI chatbot, Enbo, is 24*7 available on the website to answer queries. On other days, the response time typically ranges from 2-4 hours.
How does Engati 7 day free trial work?

Engati’s 7 day free trial lets you leverage the full capabilities of the platform for 7 days in a sandbox environment. Once your free trial is over, you can upgrade to a paid plan to keep using the platform.