What is Kata.ai?
Kata.ai provides comprehensive conversational AI solutions designed to transform business interactions with customers. Leveraging artificial intelligence, the platform enables businesses to attract, convert, and retain customers effectively. Its offerings focus on creating personalized and engaging customer experiences at scale through automated support and targeted marketing campaigns.
The core products include the Kata Platform, an all-in-one chatbot platform; Kata Voice, offering voice-to-text and text-to-voice capabilities; and a Business Dashboard for managing WhatsApp Business API interactions. These tools facilitate improved customer satisfaction by reducing wait times, automating feedback loops, and enabling seamless integration across multiple channels, including websites and popular chat applications like WhatsApp. Kata.ai serves various industries such as Telco, Healthtech, Retail, Financial Services, and Consumer Goods.
Features
- Kata Platform: All-in-one platform for building smart chatbots.
- Kata Voice: Voice-to-text and text-to-voice API for voice applications.
- Business Dashboard: Centralized dashboard for managing WhatsApp Business API.
- WhatsApp Marketing: Execute targeted marketing campaigns via WhatsApp.
- AI Customer Service: Automate customer support across multiple channels.
- Marketing Engagement Chatbots: Engage customers with personalized interactions.
- AI Recruitment Assistance: Streamline hiring using AI capabilities.
- Omnichannel Integration: Connect across various communication channels.
- Customized Analytics: Access tailored reports and performance insights.
- Live Agent Transfer: Enable smooth handover from chatbot to human agents.
Use Cases
- Automating responses to customer service inquiries.
- Engaging website visitors proactively with chatbots.
- Delivering personalized marketing messages on WhatsApp.
- Converting customer interactions into sales opportunities.
- Simplifying and accelerating the talent recruitment process.
- Developing voice-enabled customer interaction systems.
- Managing and monitoring WhatsApp Business communications.
- Collecting customer feedback through automated conversations.
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