MightyCall Cloud Call Center Software Designed for Small & Mid-sized Businesses

What is MightyCall?

MightyCall provides a robust cloud call center platform tailored for the needs of small and medium-sized businesses. This system facilitates both inbound and outbound call management through an intuitive, unified interface accessible via web browsers or dedicated applications on various devices, including smartphones, laptops, and tablets. It emphasizes high availability and reliable performance, supported by features designed to enhance customer interactions and agent productivity without requiring on-premises hardware.

The software incorporates essential call center functionalities such as Automatic Call Distribution (ACD) to intelligently route incoming calls, and multi-level Interactive Voice Response (IVR) for efficient call direction. It also offers advanced tools like multiple auto-dialer options (preview, progressive, predictive), live call monitoring capabilities (listening, whispering, barging), detailed analytics, and reporting. Compliance features, including Do Not Call (DNC) list integration and support for HIPAA and FCC standards, are built-in to ensure secure and regulated communication.

Features

Automatic Call Distribution (ACD): Routes incoming calls to the most appropriate agents based on predefined criteria.
Multilevel Interactive Voice Response (IVR): Directs customers efficiently using multi-level voice menus.
Advanced Auto Dialer Options: Includes preview, progressive, and predictive dialing to enhance agent productivity.
Live Call Monitoring: Allows supervisors to listen, whisper, or barge in on calls for quality assurance and coaching.
Live Analytics and Reporting: Provides real-time metrics and comprehensive reports to track performance.
Call Recording: Records calls for training, quality monitoring, and compliance.
CRM Integrations: Syncs with platforms like HubSpot, Salesforce, and Zoho for streamlined workflows.
Do Not Call (DNC) Compliance: Screens against DNC lists automatically.
AI Call Summaries: Automatically generates summaries of calls.

Use Cases

Managing inbound customer service calls.
Conducting outbound sales campaigns.
Improving call center agent productivity.
Monitoring call quality and providing agent coaching.
Tracking call center performance with analytics.
Ensuring compliance with DNC and other regulations.
Supporting remote and hybrid call center teams.
Integrating call operations with CRM systems.

FAQs

What is cloud call center software?

Cloud call center software allows users to make and manage calls via internet-connected devices like smartphones or laptops, without needing on-premises hardware. It's hosted in the cloud, accessible through browsers or apps, and typically includes features like auto dialers, IVR, and call recording.
How does cloud call center software work?

It operates over the internet, hosted on provider servers. Agents access it via web browsers or apps. It uses Automatic Call Distribution (ACD) to route calls, Interactive Voice Response (IVR) for menus, and often predictive dialers for outbound calls. The provider manages security, maintenance, and updates.
What are the benefits of cloud-based call center software?

Benefits include cost savings (no hardware), easy scalability, remote accessibility for agents, automatic updates, improved disaster recovery due to distributed data centers, and reduced IT maintenance load as the provider handles infrastructure.
What devices does MightyCall support?

MightyCall VoIP works with internet-powered devices, including smartphones (iOS & Android apps), tablets/iPads, laptops, PCs (Webphone & Desktop app), and IP desk phones.
What are my payment options for MightyCall?

MightyCall accepts bank cards (Visa, MasterCard, American Express, Discover), Apple Pay, and PayPal.