What is Wowdesk?
Wowdesk is a powerful, AI-driven SaaS help desk platform designed to help businesses of all sizes deliver exceptional customer service. It consolidates all customer requests from multiple channels—including email, live chat, social media, phone, and web—into a single unified interface. With its robust workflow engine, Wowdesk automates repetitive tasks, streamlines case resolution, and provides meaningful analytics to measure and improve customer satisfaction.
The platform offers flexible deployment options including SaaS, on-premise, and private cloud. It also includes integrated products like Wowchat for live chat, Wowsurvey for feedback management, Wowmobile for mobile customer service, and Wowvirtual assistant for AI-powered chatbots. Wowdesk is trusted by thousands of businesses across six continents and is an excellent alternative to Zendesk, Osticket, and Helpscout.
Features
- Omnichannel Ticketing: Captures and manages customer requests from email, live chat, social media, phone, and web in a single platform.
- Workflow Automation: Automates repetitive support tasks and case routing using a powerful workflow engine and business rules.
- AI Virtual Assistant: AI-powered chatbot for handling sales queries and technical support with natural language understanding.
- Live Chat (Wowchat): Concurrent chat sessions, multi-language support, proactive chat, and dynamic routing for real-time customer engagement.
- Survey and Feedback (Wowsurvey): Create professional surveys with branching, invite participants, and generate statistics and reports.
- Self-Service Portal: Knowledge base with free text search to empower customers to find answers independently.
- Advanced SLA Management: Define and enforce service level agreements to ensure timely responses and resolutions.
Use Cases
- Managing customer support tickets across multiple channels
- Automating complaint management and issue tracking
- Providing live chat support on websites and mobile apps
- Collecting customer feedback through surveys
- Deploying AI chatbots for 24/7 customer service
- Tracking and resolving internal IT service desk requests
- Streamlining HR help desk operations
FAQs
-
Is the trial available internationally?
Yes, the trial is currently available in all countries. -
How long is the trial account?
The trial account lasts for 14 days. For an extended trial, please contact sales@wowdesk.com. -
What is the workflow engine and routing rules?
The workflow designer and engine enable organizations to define customized workflows, activities, and processes to automate the flow of cases. The routing engine routes complaints/cases to relevant entities based on configurable rules. -
Is the API turned on for the trial account?
Yes, developers have access to web services and REST APIs during the trial. -
How can I get a custom domain for my site?
Your custom domain name will be created automatically as .wowdesk.com.
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Wowdesk Uptime Monitor
Average Uptime
75%
Average Response Time
1396.5 ms
