Waypoint AI Automate escalations from intake to resolution

What is Waypoint AI?

Waypoint AI reclaims engineering and support capacity by automating the bug resolution process. It offers AI-driven escalation management, handling everything from initial intake to final resolution. The platform significantly reduces the need for human intervention in bug fixing, thus enhancing productivity. Waypoint AI integrates seamlessly with existing support and engineering tools without requiring any changes to established workflows.

It learns from each customer escalation and its resolution by updating Bug Knowledge Graph in real-time as escalations occur. The solution provides a confidence score based on the information available in its knowledge graph and presents various actions and analysis.

Features

Automated Escalation Management: Automates the entire escalation process from intake to resolution.
AI-powered Bug Analysis: Provides AI generated insights for understanding reported Bugs.
Bug Knowledge Graph: Continuously learns from each escalation and resolution, improving future performance.
Integration with Existing Tools: Works with current support and engineering platforms (Jira, Slack).
Root Cause Analysis: Identifies the underlying causes of reported bugs.
Non-technical Solutions: Proposes immediate fixes and workarounds for simpler issues.
Stakeholder Updates: Keeps relevant parties informed throughout the escalation process.
SOC 2 Compliant: Ensures data security and privacy.