Waitwhile Queue management and appointment scheduling for the modern enterprise

What is Waitwhile?

Waitwhile offers a robust platform for managing customer flow, combining virtual queue management with appointment scheduling capabilities. It aims to significantly reduce customer wait times and prevent walk-aways by implementing virtual waitlists and sending real-time updates via SMS, email, or chat. The system also focuses on minimizing appointment no-shows through automated, personalized reminders, leading to more efficient staff utilization and improved customer satisfaction.

Businesses can leverage Waitwhile to gain valuable customer insights, enabling personalized interactions and fostering long-term loyalty. The platform includes tools for resource management, helping to balance demand with optimized staff allocation, and provides powerful analytics and reporting features. With high customization options and integrations via API and webhooks, Waitwhile seamlessly connects with existing technology stacks, supporting operations across various industries like retail, healthcare, education, and government.

Features

Queue Management: Simplify waitlist management with virtual queues and real-time updates.
Appointment Scheduling: Effortlessly schedule and manage appointments with automated reminders.
Automation: Automate tasks like reminders and notifications to save time.
Communication: Keep customers informed via SMS, email, and chat messages.
Resource Management: Optimize resource allocation and staff scheduling.
Customer Insights: Gain detailed customer knowledge for personalized service.
Analytics and Reporting: Unlock operational insights with powerful analytics and custom reports.
Integrations and API: Connect seamlessly with existing tools via API, webhooks, and integrations like Zapier and Salesforce.
WaitIQ AI Wait Time Estimation: Provide accurate wait times using AI.
Customization: Brand the platform and customize customer flows.

Use Cases

Managing customer queues in retail stores to reduce wait times.
Scheduling and managing patient appointments in healthcare facilities.
Organizing student service appointments and walk-ins in educational institutions.
Streamlining citizen services in government offices.
Handling event check-ins and managing visitor flow.
Optimizing table turnover and waitlists in restaurants.
Coordinating service appointments and technician dispatch.
Managing client check-ins and appointments in luxury retail.

FAQs

Can I use Waitwhile for free?

Yes, Waitwhile offers a Free plan to try out the service for as long as you want, with limitations like 1 location and 50 visits/month.
What kind of support do I get?

Support varies by plan. The Free plan gets chat support for the first 30 days. Paid plans include chat and email support (Mon-Fri 9am-6pm EST), with higher tiers offering phone support and a dedicated customer success manager.
Do you offer Enterprise contracts/pricing/support?

Yes, Waitwhile offers an Enterprise plan with custom pricing, custom features, dedicated support, training, SLA, and custom integrations. You need to contact sales for details.
Is billing based on each waitlist?

Billing is primarily based on the number of monthly visits (bookings and waitlisted parties) and the number of locations, according to the selected plan tier.
What are my payment options - credit card and/or invoicing?

Standard plans typically use credit cards. Invoicing and Purchase Orders (PO) are mentioned as available for the Enterprise plan.