TrueAccord Collect faster from happier people

What is TrueAccord?

TrueAccord is a sophisticated debt collection platform that leverages machine learning technology through its patented HeartBeat system to revolutionize the recovery process. The platform specializes in providing personalized, digital-first collection services that optimize engagement and improve recovery rates while maintaining positive customer relationships.

The system delivers end-to-end personalization by reaching consumers with targeted messages across appropriate channels at optimal times. Its digital-first approach enables self-serve debt settlement options, making the process more accessible and comfortable for consumers while achieving higher liquidation rates for businesses.

Features

HeartBeat ML Platform: Patented machine learning system that automatically improves engagement over time
Digital-First Experience: Self-serve platform for debt settlement
Omnichannel Communication: Multi-channel engagement optimization
End-to-End Personalization: Customized messaging and timing
Scalable Infrastructure: Efficient handling of any collection volume
Compliance Management: Built-in security and licensing compliance

Use Cases

Late-stage debt collection
Early-stage delinquency management
Third-party collection services
Digital debt recovery
Consumer debt resolution
Financial institution collections

FAQs

How does TrueAccord improve collection rates?

TrueAccord improves collection rates through its HeartBeat machine learning platform that automatically optimizes engagement strategies and provides a consumer-friendly digital experience, resulting in 40-60% better performance than traditional agencies.
What makes TrueAccord different from traditional collection agencies?

TrueAccord uses a digital-first approach with machine learning technology, offering personalized communication and self-serve options, unlike traditional agencies that rely primarily on outbound calling.