What is Retain?

Retain is an advanced digital delivery software-as-a-service (SaaS) platform designed to optimize customer engagement and automate digital communications through the power of machine learning. Utilizing patented artificial intelligence technology, it drives higher repayment rates and stronger customer interactions for businesses managing debt collection. The system analyzes a broad spectrum of engagement data, allowing businesses to connect with customers at the right time, place, and channel, ultimately ensuring that important communications reach their intended audience.

By automating outreach via email and SMS, Retain reduces operational costs and streamlines collection processes without the need for increasing headcount. Its scalable infrastructure means operations can efficiently handle any portfolio volume while maintaining compliance and maximizing engagement. Pricing is structured based on the number of customers, providing predictable costs that support business growth and improved collection results.

Features

AI-Driven Engagement: Patented machine learning algorithms optimize communication timing and channels.
Cross-Channel Digital Outreach: Automates messaging via email and SMS for improved customer contact.
Dynamic Performance Optimization: Continuously assesses engagement data for ongoing process improvements.
Predictable Cost Structure: Pricing is based on number of customers managed, not amounts collected.
Compliance Ready: Ensures digital operations remain compliant at any scale.
White-Labeled SaaS: Allows organizations to brand the software as their own.

Use Cases

Automating digital communications for debt collection agencies.
Engaging delinquent accounts with optimized email and SMS outreach.
Reducing collection costs through automated customer engagement.
Scaling customer communications for growing financial portfolios.
Replacing manual call-and-collect processes with digital-first strategies.

FAQs

How is Retain priced?

Retain’s pricing is based on the number of customers managed, not on the amount of collections, offering predictable and scalable cost structures.
What communication channels does Retain automate?

Retain automates digital communications through channels such as email and SMS to improve engagement and repayment outcomes.
Is Retain scalable for large portfolios?

Yes, Retain’s infrastructure can efficiently scale to handle any portfolio size while maintaining compliance and engagement results.
How does Retain optimize customer engagement?

The platform uses machine learning to assess customer interaction variables and dynamically optimize messaging for optimal engagement.