What is TrackChats.in?
TrackChats.in is a browser extension that connects WhatsApp Web with issue tracking systems, allowing users to manage customer support tasks without leaving their chats. It enables the creation of issues from WhatsApp messages with a single click, providing real-time status updates and team collaboration features directly within the WhatsApp interface.
The tool includes customizable labels, automatic media attachments, and status notifications to streamline workflow. It supports integration with various trackers like GitLab, with plans to expand to others such as GitHub and Jira, offering a one-time payment model for lifetime access without recurring fees.
Features
- One-Click Issue Creation: Create issues directly from WhatsApp Web messages with a single click
- Real-time Status Tracking: View issue status and updates directly in WhatsApp Web without leaving conversations
- Team Collaboration: Seamlessly involve teams in customer conversations by assigning issues and tracking progress
- Customizable Labels: Automatically apply labels and tags to issues based on conversation context or predefined rules
- Media Attachments: Automatically include images, videos, and documents from WhatsApp Web in issue tracker for complete context
- Status Notifications: Get notified in WhatsApp Web when issue status changes or when someone comments on issues
Use Cases
- Streamlining customer support by managing issues directly from WhatsApp chats
- Enhancing team collaboration on customer conversations and task assignments
- Automating issue labeling and tracking for efficient workflow management
- Integrating media from WhatsApp into issue trackers for better context
- Receiving real-time notifications on issue updates within WhatsApp
FAQs
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What issue trackers does TrackChats.in currently support?
TrackChats.in currently works with GitLab, with plans to expand to other trackers like GitHub, Jira, Trello, Asana, Monday.com, ClickUp, Linear, Azure DevOps, Notion, Taiga, YouTrack, and Basecamp based on user votes. -
Is there a free trial available for TrackChats.in?
Yes, TrackChats.in offers a free start option, allowing users to try the tool before making a one-time payment for lifetime access. -
How do I install TrackChats.in?
Install the Tampermonkey browser extension, then copy and paste the provided script link into the utils -> install URL section as shown in the tutorial.
