Support Board Smart Chat for Better Support and Marketing

What is Support Board?

Support Board offers a robust chat system enhanced with artificial intelligence to automate customer communications. Designed for integration with WordPress and PHP environments, it utilizes AI-driven chatbots, leveraging technologies like Slack and Dialogflow, to handle interactions efficiently. The primary goal is to help businesses save time, increase revenue, reduce support costs, and maximize overall productivity through smarter customer engagement.

As a richly designed yet lightweight plugin, Support Board focuses on delivering high performance and speed. It serves as a comprehensive live chat solution suitable for businesses of various sizes, aiming to provide excellent customer support and an enhanced live chat experience. The system is noted for its straightforward installation and configuration process, allowing users to quickly deploy a professional and functional chat interface on their websites.

Features

AI-Driven Chatbots: Automate customer service using conversational chatbots powered by technologies like Dialogflow.
Live Chat System: Facilitates real-time conversations between customers and human agents or AI.
WordPress & PHP Integration: Available as dedicated plugins/versions for easy deployment on these platforms.
Marketing & Sales Tools: Features designed to generate leads, increase revenues, and improve sales workflows.
Slack Integration: Connects with Slack for chatbot functionality and potentially agent notifications.
Multi-Platform Messaging Apps Integration: Supports connections with WhatsApp, Messenger, Telegram, etc. (via add-ons or cloud plan).
Lightweight & Fast Performance: Optimized for speed and minimal impact on website load times.
No-Code Chatbot Building: Allows creation and launch of chatbots without requiring programming skills.
Ticketing System Functionality: Offers features for managing support tickets (evident from demo links).
Self-Hosted Option: Provides versions that can be installed directly on the user's server with source code access.

Use Cases

Automating customer support responses 24/7.
Generating sales leads through website chat interactions.
Providing instant answers to frequently asked questions via chatbot.
Integrating live chat support into WordPress or PHP websites.
Streamlining customer communication across multiple channels (with apps).
Improving user engagement on websites.
Reducing customer service operational costs.
Managing customer inquiries through a unified chat and ticketing interface.

FAQs

What platforms does Support Board integrate with?

Support Board offers versions specifically designed for WordPress and PHP environments, as well as a cloud-based version.
Does Support Board require coding to set up the chatbot?

No, building and launching conversational chatbots with Support Board does not require coding skills.
Are there usage limits for the self-hosted versions of Support Board?

The self-hosted PHP and WordPress versions (purchased with a one-time payment) offer unlimited usage, including agents, users, and messages.
Are integrations with apps like WhatsApp or Messenger included?

For the self-hosted WordPress and PHP versions, messaging app integrations require separate purchases (Apps). However, these integrations are included for free with the Cloud version subscriptions.
Is there a free version of Support Board available?

Yes, Support Board offers a free Cloud plan with limitations on monthly messages, agents, and chatbot training characters.