What is RingCentral?
RingCentral is a unified business communications solution leveraging advanced AI to streamline voice, messaging, video meetings, contact center operations, and events. Designed for organizations ranging from small businesses to global enterprises, it integrates AI features such as intelligent receptionists, real-time conversation intelligence, and automated note-taking to enhance productivity and customer experiences.
The platform supports omnichannel engagement, secure global connectivity, and includes a wide array of integrations with CRM and productivity apps. AI-powered assistants automate call routing, appointment scheduling, and summary generation, ensuring efficient workflows throughout the business communications lifecycle.
Features
- AI Receptionist: 24/7 virtual agent for call routing, FAQs, scheduling, and inquiry handling
- AI Conversation Intelligence: Automated call transcription, instant summaries, and deal insights
- AI-Powered Coaching: Real-time performance coaching for agents
- Integrated Messaging and Video: Unified calls, messages, and virtual meetings
- Omnichannel Customer Support: Seamless interaction management across channels
- Event Management: AI-powered virtual, hybrid, and onsite events with branding and scalability
- Automated Note-Taking: AI assistant transcribes calls, captures action items and meeting highlights
- Extensive App Integrations: 300+ integrations with leading business platforms
- Secure and Compliant: Advanced security certifications and global compliance
- Cloud-Based Reliability: 99.999% uptime and scalable infrastructure
Use Cases
- Automating business call handling and appointment scheduling
- Improving sales team performance with AI-driven conversation insights
- Enhancing customer support with omnichannel engagement and virtual agents
- Hosting AI-powered virtual and hybrid corporate events
- Automating meeting notes and action items for collaborative teams
- Scaling communication systems for global or remote workforces
- Integrating communications with CRM and workflow tools
- Streamlining enterprise-grade compliance and security in communications
FAQs
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What AI features are included in RingCentral plans?
Every plan includes AI Assistant features such as automated call transcription, summary generation, note-taking, and translation support for texts and chats. -
Does RingCentral offer a free trial?
Yes, RingCentral provides a 14-day free trial for new subscribers, including support for up to 20 phone lines and access to its suite of communication features. -
What integrations does RingCentral support?
RingCentral supports over 300 integrations with leading business platforms, including CRM applications and productivity tools. -
Is RingCentral suitable for educational institutions?
Yes, dedicated packages are available for schools and universities, offering tailored communication solutions for educators, students, and administrators. -
How secure is RingCentral’s communication platform?
RingCentral adheres to global compliance and security standards, including HITRUST, GDPR, PCI, and HIPAA, ensuring robust data protection.
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RingCentral Uptime Monitor
Average Uptime
99.92%
Average Response Time
187.96 ms
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