Pulsedesk Maximize Your Business Potential with Our Easy-to Use Helpdesk Solution for SMBs.

What is Pulsedesk?

Pulsedesk provides an easy-to-use helpdesk solution tailored for small and medium-sized businesses (SMBs). It integrates a ChatGPT-powered chatbot to enhance response speed and maintain a consistent company tone of voice. The platform centralizes customer support requests from various channels, including Gmail, a client portal, WhatsApp, and live chat, aiming to streamline processes and reduce operational costs.

The system features delegation capabilities for assigning customer queries to agents and offers a 360-degree view for monitoring ticket status and agent workload. It includes tools for automating workflows, such as setting up triggers for task assignment or notifications. Additionally, Pulsedesk allows businesses to create a knowledge base for self-service support and provides analytics for tracking key customer service metrics like response and resolution times. A mobile application is available for agents to manage requests on the go.

Features

ChatGPT-powered Chatbot: Utilizes AI to instantly adjust answers and maintain company tone.
Multichannel System: Consolidates requests from Gmail, client portal, WhatsApp, and live chat.
Ticket System: Manages and tracks customer support inquiries.
Workflow Automation: Automates processes like ticket assignment and notifications using triggers.
Reports and SLA: Tracks key performance indicators and manages Service Level Agreements.
Knowledge Base for Clients: Enables customers to find answers independently.
Customer Portal: Allows clients to submit and monitor their support requests.
Mobile Application: Enables support agents to manage requests from anywhere.
Live Chat: Offers website widgets for real-time customer communication.
Open API and Integrations: Supports integration with other software systems.

Use Cases

Centralizing customer support communications from various channels.
Automating routine customer service tasks and workflows.
Providing 24/7 customer self-service through a knowledge base.
Monitoring customer service performance and agent productivity.
Offering a dedicated portal for clients to manage support interactions.
Enabling remote customer support via a mobile application.
Integrating helpdesk operations with existing business tools.

FAQs

Can clients track their support requests?

Yes, clients can make requests and track their processing status through a dedicated Customer Portal provided by Pulsedesk.
Is there a mobile app available for Pulsedesk?

Yes, Pulsedesk offers a mobile application allowing users to interact with clients and manage requests from anywhere.
Can I automate support tasks with Pulsedesk?

Yes, Pulsedesk features a flexible trigger system that allows you to automate a variety of processes, such as assigning requests or sending email notifications.
Are all features included in every Pulsedesk pricing plan?

Yes, Pulsedesk includes all its features in all pricing plans without limitation.
What channels does Pulsedesk support for customer inquiries?

Pulsedesk supports managing customer inquiries from Gmail, a client portal, WhatsApp, and live chat integrated into your website.