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What is PingNow?
PingNow is a specialized AI-driven platform tailored for e-commerce businesses looking to enhance customer engagement and sales through seamless automation. By integrating with leading social, web, and voice channels, PingNow enables brands to interact with customers in real time—offering instant support, personalized product recommendations, and guided shopping experiences on platforms such as WhatsApp, Instagram, Messenger, websites, and over voice calls.
With PingNow, businesses can automate up to 90% of customer interactions, reducing manual workload while improving satisfaction and retention. The user-friendly, no-code setup empowers store owners to quickly deploy AI chat and voice agents. Advanced analytics help track performance and customer behavior, while scalable omnichannel capabilities ensure that companies—from small entrepreneurs to large enterprises—never miss a potential lead or support request.
Features
- Omnichannel Engagement: Connects and operates across WhatsApp, Instagram, Messenger, website chat, and voice channels.
- 24/7 Support Automation: Automates replies and handles customer inquiries around the clock.
- Personalized Product Recommendations: AI learns from customer data to suggest products and offer tailored discounts.
- Abandoned Cart Recovery: Proactively re-engages customers with reminders and incentives.
- Easy No-Code Setup: Quick deployment without technical skills required.
- Advanced Analytics Dashboard: Tracks AI performance, customer sentiment, and sales metrics.
- Multi-Language Support: Communicates with customers in different languages.
- Integration with CRM: Seamlessly connects with existing shop and CRM tools.
- Voice AI Capability: Handles customer queries and automates outbound calls via voice.
- Customizable Bot Workflows: Tailor AI responses and flows to business needs.
Use Cases
- Automating customer support inquiries on e-commerce websites.
- Converting social media followers into loyal buyers through personalized engagement.
- Offering 24/7 real-time responses to product and order queries.
- Recovering abandoned carts with automated reminders and discounts.
- Facilitating order tracking and payment reminders via WhatsApp and voice calls.
- Streamlining booking and reservation processes in hospitality and food services.
- Automating outbound calls for surveys, billing, and payment collections.
- Improving logistics communication with instant shipment tracking updates.
FAQs
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Is PingNow AI-powered?
Yes, PingNow uses advanced AI to drive customer engagement, automate conversations, and provide real-time recommendations across multiple channels. -
Do I need to code to set up PingNow?
No, PingNow offers a no-code interface, allowing users to set up AI chat and voice agents without technical expertise. -
Which platforms does PingNow integrate with?
PingNow supports integration with WhatsApp, Instagram, Facebook Messenger, website chat, and voice calls. -
Can PingNow communicate in multiple languages?
Yes, PingNow can interact with customers in different languages, providing worldwide reach. -
Does PingNow offer analytics and reporting?
Yes, PingNow includes an advanced analytics dashboard for tracking AI performance, sales, and customer sentiment.
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