What is Chative.io?

This platform provides an AI sales assistant specifically built for online stores. The AI agent operates 24/7, handling customer inquiries ranging from frequently asked questions and order tracking to product recommendations, utilizing accurate data directly from the store. It incorporates 'AI Magic' features, such as smart reply suggestions, instant language translation, and automatic updates to customer data, aiming to increase team efficiency. Furthermore, it automates various repetitive tasks including sending reminders for abandoned carts, distributing personalized promotions, and conducting post-purchase follow-ups through configurable workflows.

Chative.io functions as an all-in-one customer engagement hub, unifying communications from various channels like Facebook, Instagram, and Shopify into a single platform. This facilitates streamlined management, tracking, and understanding of customer interactions. The system supports effortless team collaboration by allowing instant task assignments and seamless participation in conversations. It offers end-to-end automation capabilities for answering common questions, synchronizing customer information, and delivering personalized promotions effectively. Additionally, the platform features instant translation to enable communication with customers globally in their native language, alongside integrated CRM functionalities for a comprehensive customer view and targeted marketing efforts.

Features

AI Agent: Automates FAQs, order tracking, and product recommendations 24/7 based on store data.
AI Magic: Provides smart reply suggestions, instant translations, and automatic customer data updates.
Workflow Automation: Automates repetitive tasks like abandoned cart reminders, personalized promotions, and follow-ups.
OmniChannel Inbox: Manages chats from Facebook, Instagram, Shopify, website live chat, etc., in one place.
E-commerce Integration: Sells directly in chat, manages orders, recommends products, accesses shopping cart and order history (especially Shopify).
Social Messaging CRM: Centralizes customer information, activities, and interactions from all channels.
Team Collaboration: Facilitates task assignment, internal notes, mentions, and smooth conversation handling.
Multi-language Support: Offers instant translations for global customer communication.
Customer Segmentation: Filters and groups customers based on behavior and preferences for targeted campaigns.
Reporting & Analytics: Tracks conversion rates, customer engagement, and team performance.

Use Cases

Automating customer support for e-commerce stores.
Providing 24/7 AI-powered sales assistance via chat.
Managing customer interactions across multiple social media and messaging platforms.
Recovering abandoned carts through automated chat messages.
Sending personalized marketing promotions and offers via chat.
Improving customer service team efficiency and productivity.
Centralizing customer data and interaction history for enhanced personalization.
Selling products and managing orders directly within chat conversations.
Engaging website visitors proactively with live chat and automated greetings.

FAQs

What is Chative.io's AI Agent?

The AI Agent is like an automated assistant for your store, available 24/7. It instantly handles common customer questions (FAQs), provides order tracking updates, and answers product inquiries based on your store's data, handling a significant portion of inquiries automatically.
What is AI Magic in Chative.io?

AI Magic refers to a set of tools designed to help human agents work more efficiently. It includes features like smart reply suggestions based on context, instant translation for multilingual conversations, and automatic updates to customer details.
When should I consider upgrading to the TEAM plan?

The TEAM plan is suitable when you need to remove Chative branding from the chat widget, require longer conversation history (180 days vs 30 days), need access to customer data reports and team performance tracking, or want to utilize an internal knowledge base.
When is the BUSINESS plan recommended?

The BUSINESS plan is best for businesses needing advanced features like API access and webhooks for integrations, automation workflows, custom user permissions and groups, data export capabilities, and priority support.
Is the STARTER plan truly free?

Yes, the STARTER plan is completely free to use. It allows up to 3 team members and provides unlimited channels and messages, making it suitable for setting up a basic communication solution.