What is Pagerly?
Pagerly enhances operational efficiency by integrating on-call scheduling, incident management, and ticketing directly within Slack. It provides a suite of tools designed to streamline workflows, automate tasks, and improve team collaboration for DevOps/SRE, incident management, IT support, customer support, customer success and sales coordinator teams.
The platform offers features such as round-robin rotations, two-way synchronization with tools like Jira and PagerDuty, and automated Slack channel creation based on events in other platforms.
Features
- Round-Robin Rotations: Create and manage round-robin rotations directly within Slack.
- Two-Way Sync: Integrate with tools like Jira, PagerDuty, and Opsgenie for seamless data synchronization.
- Automated Workflows: Streamline tasks and automate processes with customizable workflows.
- Incident Management: Manage and resolve incidents directly within Slack.
- Task Management: Track and assign tasks within Slack for improved team coordination.
- Alert Management: Streamline multiple alerts on multiple channels, create tickets, and sync to ticketing tools and CRMs.
- Automated Slack Channel Creation: Automatically create Slack channels based on changes in Jira, Zendesk, HubSpot, Opsgenie, etc.
- Google Calendar Integration: Sync Google Calendar events to Slack for scheduling.
- AWS Billing Alerts: Get daily, weekly & monthly AWS cost billing on Slack. Add alerts if bill passes threshold limit.
Use Cases
- Streamlining on-call scheduling and response for DevOps or SRE teams.
- Managing incidents and tickets efficiently within Slack for engineering teams.
- Providing customer support within Slack using bi-directional ticketing integrations.
- Coordinating sales and operations teams with automatic task assignment and reminders.
- Centralized IT support handling within Slack.
- Reducing SLA times by identifying critical moments and alerting the right people.
FAQs
-
What data is stored with Pagerly?
Pagerly only stores authentication keys: OAuth, API keys for the integration. -
Do Pagerly store any Information from the Integrations ?
No, Pagerly doesn't store any information from integrations setup like Jira, PagerDuty. Instead Pagerly computes this information runtime and present to the customer. -
Who can access/manage API Keys and Oauth?
You can manage access by giving access to only few individuals in an organization. -
I want to setup rotations without Pagerduty, Opsgenie?
You can use Pagerly rotations to create your own rotations. -
What is Refund Policy?
We charge you for access to the product in monthly and yearly plans. Due to the nature of our product, we currently do not offer refunds, either partial or in full. You can easily cancel your subscription at any time you like. We will no longer charge you anything once you cancel your subscription. We may change our pricing, pricing policies, features and access restrictions at any time.
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