What is Newo.ai?

Newo.ai provides a platform enabling businesses to create and deploy human-like AI employees, such as receptionists and sales agents, rapidly. These AI agents are designed to handle customer interactions across multiple channels, including phone calls, SMS, and live chat, ensuring businesses never miss a customer inquiry, even outside of standard operating hours. The platform supports various industries like restaurants, cleaning services, dental practices, HVAC, and more, offering tailored AI solutions.

The AI employees built on the Newo.ai platform can manage tasks like booking appointments, rescheduling, providing instant quotes, handling customer service inquiries, and sending outbound reminders. They integrate with existing booking systems or deliver leads via email, Google Sheets, and SMS. The platform utilizes proprietary technology to learn about a business from its website or Google Maps listing, allowing for quick setup and deployment without complex technical integration, aiming to increase revenue and operational efficiency.

Features

AI-Powered Bookings & Scheduling: Manages one-time/regular appointments, rescheduling, cancellations, and corporate bookings across channels.
Instant Calculations & Estimates: AI calculates and provides individual quotes to customers in real-time.
Outbound Reminders & Follow-ups: Sends automated reminders for appointments, upsells additional services, and requests feedback/reviews.
Omnichannel Customer Service: Handles inquiries via phone, SMS, live chat, and social media messengers, relays messages, and manages complaints 24/7.
Multi-Language Support: Communicates with customers in multiple languages.
Simultaneous Call Handling: Manages multiple customer calls at the same time to capture more leads during peak hours.
System Integration: Connects with popular booking systems (OpenTable, Resy, etc.), CRMs, PMS, Google Calendar, and Google Sheets.
Rapid Deployment: Creates functional AI agents in minutes by analyzing business info from Google Maps or websites.
Reporting & Analytics: Provides call recordings, transcripts, conversation summaries, and tracks additional secured revenue.
Customization & Scalability: Offers a builder platform and API access for customization and integration possibilities.

Use Cases

Automating appointment booking for service businesses (dental, HVAC, cleaning).
Providing 24/7 AI receptionists for restaurants to handle reservations and inquiries.
Capturing leads and qualifying sales prospects for technology businesses.
Handling customer service overflow calls during peak hours.
Sending automated appointment reminders and follow-ups.
Managing bookings and inquiries for hospitality businesses.
Offering instant price estimates for home service companies.
Implementing automated outbound calling campaigns for promotions or feedback.

FAQs

Can the AI Employee speak multiple languages?

Yes, the AI Employee supports multiple languages.
Can I keep my current business phone number?

Yes, you can forward calls from your existing public phone number to the AI number provided by Newo.ai.
Can the AI Employee be used only outside of business hours?

Yes, you can configure call forwarding to operate 24/7, only after business hours, or in an overflow mode when your line is busy or unanswered.
Can the AI Employee communicate via SMS?

Yes, Newo.ai supports omnichannel communication, including SMS, phone, email, live chat, and various messengers to improve conversion rates.
What happens if a caller wants to speak to a human manager?

The AI Employee has flexible settings to forward calls or customer information to staff based on configurable rules, such as forwarding important inquiries during business hours or sending summaries via SMS/email for operational requests.