What is Namecoach?

Namecoach offers a solution to the common challenge of name mispronunciation by providing accurate audio pronunciations. Leveraging Artificial Intelligence, the tool analyzes demographics, not just spelling, to predict the most likely correct pronunciation for names worldwide. It aims to help users communicate with confidence and show respect by getting names right from the first interaction.

The service integrates seamlessly into various everyday tools, including CRMs like Salesforce, workplace communication platforms (Slack, Microsoft Teams), Learning Management Systems (Canvas, Blackboard), and browsers via extensions. This integration places pronunciation guidance directly within user workflows, enhancing efficiency for sales teams, educators, event organizers, and customer support professionals. Users can access a vast database of pronunciations or user-generated recordings where available.

Features

AI-Powered Pronunciation Prediction: Uses AI and demographic data to predict the most likely accurate pronunciation.
Extensive Pronunciation Database: Access to a large, growing database of professionally recorded and user-verified name pronunciations.
Seamless Integrations: Connects with popular tools like Salesforce, Slack, Microsoft Teams, Outlook, Canvas, Blackboard, and more.
Browser Extensions: Provides pronunciation guidance directly within web browsers, including platforms like LinkedIn and Google Workspace.
User Recording & Verification: Allows users to record or verify their own name pronunciation.
API Access: Enables embedding Namecoach functionality into custom internal systems.
Event Support: Specialized features for events like commencements and graduations.

Use Cases

Improving sales call introductions and building rapport.
Enhancing customer support interactions.
Ensuring correct name pronunciation in educational settings (e.g., classrooms, virtual learning).
Accurately announcing names at events like graduations and commencements.
Facilitating respectful communication in diverse workplaces.
Integrating correct pronunciation into HR and recruitment processes.

FAQs

Do users need to record their own names for us to use Namecoach?

No. Namecoach utilizes a large database of professionally-recorded pronunciations and an algorithmic recommendation model. Users can leverage this database through integrations, extensions, and the API without needing individual recordings.
Can Namecoach be integrated into various systems like CRMs, LMS, etc.?

Yes, Namecoach offers pre-built integrations for Salesforce, Slack, Microsoft Teams, various LMS platforms (Canvas, Blackboard, etc.), browser extensions, and an API for embedding into custom systems.
Can we customize the information collected from users?

Yes, you can create custom fields to collect additional information beyond name pronunciation, such as gender pronouns or event attendance confirmation.
Is Namecoach compliant with accessibility standards like Section 508?

Yes, Namecoach strives to comply with WCAG 2.0 AA standards (Section 508). A Voluntary Product Assessment Template (VPAT) can be requested for details.
Is Namecoach compliant with student privacy regulations like FERPA?

Yes, Namecoach complies with applicable FERPA requirements regarding student education records. More details are available in their Student Records Privacy & Security Statement.