Klink.cloud - Unified Platform for All Customer Conversations

Klink.cloud Unified Platform for All Customer Conversations

What is Klink.cloud?

Klink.cloud provides an all-in-one customer engagement solution that revolutionizes how businesses interact with their customers. The platform seamlessly integrates various communication channels including telephony, social media, messaging, and email into a unified dashboard, enabling teams to manage customer interactions effectively and efficiently.

The platform features advanced capabilities such as automatic call routing, workflow automation, comprehensive analytics, and integrated CRM functionality. With support for virtual phone numbers across 80+ countries, multi-channel messaging, and enterprise-grade PSTN calling features, Klink.cloud empowers businesses to deliver superior customer experiences while streamlining their operations.

Features

Unified Team Inbox: Consolidate all customer interactions in one organized dashboard
Multi-Channel Support: Integrate phone, social media, SMS, email, and video communications
Automated Routing: Smart workflow automation for efficient customer inquiry handling
Call Management: Complete suite of call recording, monitoring, and analytics tools
CRM Integration: Seamless integration with major CRM platforms and custom APIs
Analytics Dashboard: Comprehensive reporting and performance tracking capabilities
Virtual Phone Numbers: Access to numbers from 80+ countries
Workflow Automation: Rules-based routing and automated case management

Use Cases

Customer Support Centers
BPO & Outsourcing Operations
Inhouse Contact Centers
Insurance Customer Service
Healthcare Communication Management
Banking & Financial Services Support
Retail & E-commerce Customer Care
Multi-location Business Communication

FAQs

What is included in the Free Plan?

The Free Plan includes access to core functionalities of the Klink.cloud omnichannel platform with no time limit.
How does billing work?

All billing is automated through Stripe Payment Gateway, with charges directly to your linked Debit/Credit Card for secure transactions.
Can I customize features and receive tailored onboarding?

Yes, customized features and specialized onboarding are available through the Enterprise Plan via the sales team.