Keyspider Intelligent Search and Discovery for Websites, Enterprises, and Support

What is Keyspider?

Keyspider provides intelligent search solutions designed to enhance information discovery across various digital platforms. It offers tools for website search, enterprise search, support search, and workplace search, focusing on delivering accurate and relevant results quickly. The platform utilizes advanced algorithms to improve user engagement, facilitate customer self-service, and boost employee productivity by making knowledge easily accessible.

With capabilities like personalization, instant answers, and a rules engine, Keyspider aims to optimize the search experience for diverse industries including the public sector, higher education, high tech, startups, and healthcare. It integrates seamlessly with popular CMS and CRM systems such as WordPress, Drupal, Salesforce, and Zendesk, providing a customizable and secure search solution tailored to specific organizational needs.

Features

Intelligent Search: Utilizes advanced algorithms for relevance tuning, query suggestions, and correction.
Personalization: Tailors search results based on user context or roles.
Instant Answers: Provides quick answers directly within the search interface.
Rules Engine: Allows customization of search behavior with a visual editor.
Content Indexing: Crawls and indexes various content types, including documents and data from external sources.
Federated Search: Enables searching across multiple data sources, including external databases and APIs.
Extensive Integrations: Connects with platforms like WordPress, Drupal, Adobe Experience Manager, Salesforce, Zendesk, etc.
Customizable UI: Offers options to tailor the search interface, including hosted search pages and in-product search.
Advanced Ranking: Features result re-ranking, promotions, and synonym management.

Use Cases

Improving website user experience and conversion rates through relevant site search.
Enhancing enterprise-wide information access and knowledge discovery.
Reducing customer support tickets by enabling effective self-service search.
Boosting workplace productivity by providing employees with quick access to internal information.
Implementing semantic search for knowledge bases and technical documentation.
Providing personalized search experiences in high-tech software applications.
Facilitating information access for citizens on public sector websites.
Streamlining research and information retrieval in higher education institutions.

FAQs

What is a search request in Keyspider?

A search request refers to a user-initiated search query made through the Keyspider search interface. Each time a user performs a search, it generates a request to the search engine.
Can I use one Keyspider license for multiple websites?

Yes, you can use the same license for different websites if they serve similar purposes or have similar use cases.
Can Keyspider integrate with existing enterprise systems?

Yes, Keyspider is designed for seamless integration with various enterprise systems like CRM, ERP, CMS, and others.
What deployment options are available?

Keyspider offers flexible deployment options, including cloud-based, on-premises, or hybrid solutions.
How does Keyspider handle personalized search for different user roles?

Keyspider allows for role-based access control and personalized search experiences, tailoring results to user roles and permissions.