What is JustReply?
JustReply streamlines customer support for teams that primarily operate within Slack. It offers a comprehensive solution for managing customer interactions without leaving the Slack environment. The platform includes a minimalist inbox, customizable chat widget, and a help center with beautiful templates.
It offers features like speedy macros for quick responses and a smart editor that allows AI-assisted article creation. With seamless Slack integration, teams can efficiently handle support requests, improving response times and overall customer satisfaction.
Features
- Slack workflow: All customer support conversations are sent to your Slack workspace.
- Beautiful helpcenter: Choose between 3 beautiful helpcenter templates that makes your support articles easy to find.
- Flexible chat widget: Enable Live Chat, Email Support, Voice Support, and Video Support.
- Minimalist inbox: View all your incoming conversations in a clean and minimalist inbox.
- Speedy macros: Create macros for your most asked questions and send in one click.
- Smart editor: Create and edit your support articles in a Notion-like editor.
- Powerful Search: Enables to Find anything inside JustReply workspace.
Use Cases
- Managing customer support for teams heavily reliant on Slack.
- Streamlining communication for early-stage companies where everyone participates in support.
- Creating and maintaining a help center with support articles.
- Providing live chat, email, voice, and video support through a customizable widget.
- Improving response times with pre-defined macros.
- Centralizing customer interactions for better organization and efficiency.
FAQs
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What is JustReply?
JustReply is a customer support tool built for teams that use Slack. All customer support conversations are sent to your Slack workspace where your team can view, assign and respond directly from within Slack. In most early stage companies, everyone is involved in customer support. JustReply was made to make this easier to do. -
Can I use JustReply within Slack?
Yes! JustReply offers seamless integration with Slack, allowing you to manage and respond to customer support tickets directly within your Slack workspace. Say goodbye to switching between multiple platforms. -
Is JustReply like Intercom, Zendesk and Helpscout?
At it's core, yes. We share most of the core functionality such as live chat, helpcenter, support articles and more. However, as much as we solve the same problems, we are also different. JustReply is built for smaller teams that spend most of their day inside Slack and our pricing is also much more suitable for early stage companies. -
How does your pricing work?
You can check out our pricing page here. Our aim is to provide simple and fair pricing that makes sense for early stage companies. No cancellation period, no hidden costs and no overages.
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JustReply Uptime Monitor
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