What is Jetlink?
Jetlink provides a comprehensive suite of conversational AI solutions designed to automate and enhance customer interactions across multiple channels. The platform leverages advanced AI, including Large Language Models (LLMs), to deliver human-like engagement for both voice and chat experiences. It aims to streamline service operations, boost customer satisfaction, and improve operational efficiency by handling customer needs autonomously, from answering inquiries to processing transactions like returns or appointment scheduling.
The platform includes various modules such as JetAgent for AI-native interactions and workflow automation, JetVoice for fluid voice experiences, JetBot for chatbot creation, JetRate and JetLocation for review and location management, JetMarketplace for turning reviews into sales opportunities, JetInsight for data-driven decision making, JetChat for blending AI automation with human support, and JetAvatar for personalized avatar creation. Jetlink focuses on seamless integration, scalability, and providing actionable insights from customer interactions to drive business growth and optimize processes.
Features
- AI Agent (JetAgent): Understands context, answers naturally, and takes actions like processing returns or scheduling appointments autonomously.
- LLM Powered Voice AI (JetVoice): Delivers fluid, human-sounding voice experiences in real-time, capable of executing tasks and automating workflows.
- No-Code Chatbot (JetBot): Quickly answers inquiries, streamlines self-service, and enhances customer engagement via chat.
- Smart Review Management (JetRate): Collects, analyzes, and manages customer reviews, enabling instant responses and reputation management.
- Smart Location Management (JetLocation): Manages business information and reviews across multiple locations, boosting local SEO.
- Marketplace Review Automation (JetMarketplace): Monitors and responds to marketplace reviews and Q&As using AI.
- Customer Interaction Analytics (JetInsight): Turns customer interactions into data-driven insights for decision-making.
- Omnichannel AI Chat (JetChat): Blends AI automation with human agents for efficient support across messaging platforms.
- AI-Powered Avatar Creation (JetAvatar): Creates personalized avatars for engaging customer interactions.
- Seamless Integration: Connects across various channels (WhatsApp, web chat, voice) and systems.
Use Cases
- Automating customer support inquiries via voice and chat.
- Processing customer transactions like returns and appointment scheduling without human intervention.
- Managing and responding to customer reviews across platforms and marketplaces.
- Improving brand reputation and local SEO through review and location management.
- Generating leads through automated conversational interactions.
- Providing 24/7 customer support across multiple channels.
- Analyzing customer interactions to gain business insights and optimize operations.
- Enhancing customer engagement with personalized AI avatars.
- Increasing agent productivity with AI copilot features.
- Streamlining internal processes like HR support via chatbots.
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