What is Ginzi?
Ginzi is an AI-powered assistant designed to optimize the performance of support teams. By learning from previous conversations and identifying resolution patterns, Ginzi helps agents resolve tickets quickly and efficiently.
The platform focuses on improving key performance indicators (KPIs) such as Cost Per Resolution, CSAT (Customer Satisfaction), Resolution Time, and First Contact Resolution Rate. Ginzi achieves this by offering tools like Ginzi Mail, which transforms inboxes into AI-driven workflows, and Macro, powered by Ginzi, which lets agents customize macros. These functionalities are created to increase customer satisfaction and improving overall support team productivity.
Features
- Ginzi Mail: Turns your inbox into an AI workflow, scanning and analyzing email attachments with Generative AI, and suggesting answers to new questions.
- Macro craft: Enables agents to personalize macros with a click, reducing handling time and increasing customer satisfaction.
Use Cases
- Improving customer support response times
- Reducing the cost per resolution in customer support
- Enhancing customer satisfaction scores
- Increasing first contact resolution rates
- Optimizing support team workflows
- Personalizing customer interactions
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