What is Enchant?
Enchant provides a comprehensive customer support platform that leverages artificial intelligence to enhance team productivity and customer satisfaction. The platform centralizes communication across multiple channels including email, phone calls, SMS/text, WhatsApp, Facebook Messenger, and Instagram into unified shared inboxes with powerful collaboration tools.
The system includes AI-powered assistance with features like AI drafts generated from knowledge base content and past conversations, along with tools to summarize, translate, and expand responses. Teams can create and manage knowledge bases for customer self-service, deploy live chat messengers, and operate virtual call centers with recording, voicemail, and collaboration features. Valuable reporting insights help identify trends and improve team performance.
Features
- Omnichannel Inbox: Centralized shared inbox for email, phone, SMS, and social media with AI assistance and collaboration tools
- Knowledge Base: Easy-to-manage FAQ and knowledge base system for customer self-service
- Messenger: Live chat, knowledge base, and contact form integration in one place
- AI Technology: AI-powered drafts, suggestions, summarization, translation, and response expansion tools
- Call Center: Virtual call center with automatic recording, voicemail, call queues, and collaboration features
- Reports: Insights and analytics to identify trends and improve team performance
Use Cases
- Centralizing customer support across multiple communication channels
- Providing AI-assisted responses to customer inquiries
- Creating self-service knowledge bases for customers
- Implementing live chat support on websites
- Managing virtual call centers with team collaboration
- Analyzing customer support performance and trends
FAQs
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What is considered a user in Enchant's pricing?
Users are members of your team that log into Enchant and answer customer questions. Your customers never have to log into Enchant. -
Does the pricing include multiple inboxes?
Yes, you can create multiple inboxes, knowledge bases and messengers for all your brands, departments or languages. -
How does the free trial work?
Your team tries out Enchant commitment free for 30 days. You can activate your account at any time during the trial. If you chose not to, your account will automatically be closed when the trial expires. -
Is there a long-term contract required?
No, Enchant is billed monthly based on the number of users on your account. You can add or remove users at any time. -
Can you import data from other providers?
Yes, Enchant offers managed (and free of charge) data imports from email accounts and other service providers.
