What is Cast.app?

Cast.app revolutionizes customer success management through AI-driven automation, enabling businesses to engage and influence every user and decision-maker across their customer accounts without additional headcount. The platform delivers personalized presentations and insights through three distinct experiences: AI-presented, team-presented, and customer self-service.

Supporting 13 different languages and operating across multiple channels including in-app, email, and text, Cast.app empowers organizations to automate their customer success programs while maintaining high engagement rates. The platform's AI agents provide account-specific answers and insights, helping businesses drive onboarding, usage, adoption, and ultimately improve customer retention and revenue growth.

Features

Multilingual Support: Operates in 13 different languages including English, French, German, and Japanese
Multi-Channel Delivery: Delivers content via in-app, email, and text messaging
AI Presentations: Automated, personalized customer presentations and insights
Interactive Q&A: AI-powered 'Ask Me Anything' functionality for immediate customer support
Automated Customer Success: Digital CSM automation for scaling without additional headcount
Custom Engagement: Personalized interactions for different user roles and decision-makers
Data Integration: Compatible with CRMs, CS platforms, and various databases

Use Cases

Customer onboarding automation
Account retention and churn prevention
Revenue expansion and renewal management
Business review automation
Customer training and enablement
Personalized learning delivery
Customer engagement scaling
Revenue growth optimization

FAQs

How long does it take to implement Cast.app?

Typical time-to-market varies from 3 weeks to 4 weeks, including integrations.
How many customer end-users are included?

Cast.app includes 7-10 users for startups and unlimited users for enterprise accounts.
What defines a startup for pricing purposes?

Startups are defined as companies with fewer than 50 employees or less than $10 million in annual recurring revenue (ARR).