BotSpace AI-First Customer Engagement Platform for WhatsApp & Instagram

What is BotSpace?

BotSpace provides an AI-first customer engagement platform specifically designed to assist businesses in leveraging WhatsApp and Instagram for growth. It focuses on automating repetitive tasks such as answering common questions and managing conversations across these platforms. This allows teams to dedicate more time to building meaningful customer relationships and core business activities.

The platform features an advanced AI agent named Rex, capable of handling frontline support and engagement with human-like quality. Rex utilizes the business's knowledge base to provide accurate responses, adapts to the brand's tone of voice, follows policies, and can even take actions on behalf of customers. BotSpace facilitates enhanced lead generation by capturing contact information effectively and helps boost conversion rates by enabling timely follow-ups, reducing the need for costly retargeting efforts. It integrates with various tools to streamline workflows and provides AI-driven insights into customer interactions.

Features

AI Agent (Rex): Handles frontline support and engagement on WhatsApp & Instagram with human-quality service, using your knowledge base and brand voice.
WhatsApp Automation: Manages customer support, sales processes, product showcasing (catalogs), and payment collection on WhatsApp.
Instagram Automation: Provides 24/7 automated responses to DMs, comments, story mentions, and live interactions to capture leads.
AI Copilot: Assists human agents within the shared inbox to increase efficiency.
AI Insights: Offers AI-generated CSAT scores, sentiment analysis, and intent detection across conversations.
Shared Team Inbox: Allows multiple team members to collaborate on managing customer conversations from WhatsApp and Instagram.
Broadcasting: Enables sending messages to multiple contacts simultaneously on WhatsApp.
Workflow Automation: Creates automated sequences for customer interactions and follow-ups.
Integrations: Connects with tools like HubSpot, Shopify, ZohoCRM, Google Sheets, and more.

Use Cases

Automating customer support responses on WhatsApp and Instagram.
Generating and capturing leads through social media interactions.
Running targeted marketing campaigns via WhatsApp broadcasts.
Improving sales conversion rates with timely follow-ups.
Managing high volumes of customer inquiries efficiently.
Providing 24/7 customer engagement without increasing staff.
Analyzing customer sentiment and satisfaction automatically.

FAQs

What is an engaged contact in BotSpace?

A contact is considered engaged only if they send at least one incoming message/comment AND receive at least one outgoing message/comment within a given month. For example, if you broadcast to 10,000 contacts and 1,000 reply, only those 1,000 are counted as engaged contacts for billing.
Are there additional charges for using WhatsApp with BotSpace?

Yes, Meta (WhatsApp's parent company) charges per conversation based on the conversation category and the user's country. BotSpace collects these fees via a wallet system and pays them directly to Meta without any markup.
Are there additional charges for using Instagram with BotSpace?

No, Meta does not currently charge any additional fees for sending or receiving messages via Instagram.
Can BotSpace support multiple channels (WhatsApp & Instagram) under one account?

Yes, BotSpace supports managing multiple channels within a single account and workspace.
What payment methods does BotSpace accept?

BotSpace uses Stripe for international customers and Razorpay for Indian customers, supporting most online payment methods available through these processors.