What is spurnow.com?
Spur offers AI-driven agents designed to provide instant customer support across multiple digital channels, including websites, WhatsApp, Instagram, and Facebook. The platform enables businesses to build and deploy these AI agents quickly without requiring coding expertise. These agents are capable of more than just answering questions; they can integrate with external systems to perform actions like retrieving real-time data, updating customer orders, or scheduling meetings automatically, functioning as actionable AI.
The system includes features for seamless operation, such as automatically handing over complex conversations to human agents when necessary and capturing customer details to qualify leads efficiently. Spur acts as a unified hub, consolidating customer interactions from various channels into a single inbox. This inbox is equipped with built-in ticketing, custom fields for personalization, and multi-agent collaboration tools, aiming to streamline customer service and marketing efforts. It also offers marketing automation capabilities, including bulk messaging campaigns and automated responses to social media comments.
Features
- Actionable AI: Integrates with external systems for real-time data, updates, and task automation.
- No-Code Setup: Build and deploy AI agents within minutes without technical expertise.
- Seamless Human Handover: Automatically transfers complex inquiries from AI to human agents.
- Lead Capture & Qualification: Gathers customer information and qualifies leads automatically.
- Multi-Channel Support: Operates across Website Chat, WhatsApp, Instagram DMs & Comments, and Facebook Messenger.
- Unified Inbox & CRM: Manages conversations from all channels in one place with ticketing, custom fields, and team collaboration.
- Marketing Automation Suite: Send bulk campaigns, automated messages (e.g., abandoned cart), and automate comment replies.
- AI Chat Widget: Embed an AI-powered chat widget on websites for 24/7 FAQ handling.
- E-commerce Integrations: Connects with platforms like Shopify, WooCommerce, Stripe, and Razorpay.
Use Cases
- Automating customer support responses across multiple platforms (Website, WhatsApp, Instagram, Facebook).
- Providing 24/7 instant answers to frequently asked questions.
- Capturing and qualifying inbound leads automatically.
- Managing customer interactions from various channels in a single, unified inbox.
- Executing automated marketing campaigns, such as broadcasts and drip sequences.
- Engaging with Instagram users by automatically replying to comments via Direct Message.
- Integrating customer service operations with e-commerce platforms like Shopify.
- Reducing manual workload for support teams and improving response times.
FAQs
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Does Spur integrate with e-commerce platforms like Shopify?
Yes, Spur integrates with Shopify and WooCommerce, along with payment gateways like Stripe and Razorpay, and other logistics/checkout tools. -
Is Spur approved by Meta and Shopify?
Yes, Spur is stated to be an official Meta Business Partner and a Shopify Partner. -
How many contacts can I manage with Spur?
All Spur plans include support for unlimited contacts. -
Does Spur offer a free trial?
Yes, Spur offers a 7-day free trial with full access to all features on any selected plan. -
Can I request a demo of Spur?
Yes, you can book a live demo through the Spur website to see the platform in action.
Helpful for people in the following professions
spurnow.com Uptime Monitor
Average Uptime
100%
Average Response Time
644.5 ms
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