Aiwo Customer Contact Intelligence

What is Aiwo?

Aiwo provides real-time, AI-driven analysis of incoming customer contacts from multiple channels. This analysis identifies the root causes of unnecessary contacts, which are often due to unmet customer needs.

By providing this crucial data, the platform enables businesses to improve services more quickly and effectively. Reducing these unnecessary contacts not only saves costs but also improves both customer experience and operational efficiency.

Features

Real-time AI-powered Analysis: Conducts real-time analysis of customer contacts across all channels.
Root Cause Identification: Identifies and tracks the root causes of unnecessary customer contacts.
Cost Savings Identification: Highlights the direct costs associated with customer issues.
Multi-Channel Integration: Converts multi-channel customer interaction data into valuable insights.
Operational Issue Discovery: Discovers operational issues that lead to unnecessary customer contacts.
Issue Ownership Assignment: Assigns customer issues to the appropriate business units for efficient handling.

Use Cases

Improve customer service efficiency by addressing common issues proactively.
Transform customer journey processes by leveraging insights from customer interactions.
Track and report the success of business development initiatives with real-time data.
Prioritize development actions based on their direct impact on cost savings and customer satisfaction.
Enhance collaboration across different business units with objective customer data.

FAQs

What data sources can Aiwo analyze?

Aiwo can analyze data from various sources including feedback, surveys, emails, calls, chat messages, and social media.
How does Aiwo help in improving efficiency?

Aiwo helps in improving efficiency by identifying and reducing unnecessary customer contacts, resulting cost savings and streamlined operation.