Customer experience intelligence tool - AI tools

Feedbackly is an AI-driven customer experience platform that measures customer emotions through the Emotional Value Index (EVI®) to help businesses attract and retain more customers with comprehensive feedback collection, analysis, and action tools.

• Freemium
• From 249$

Cemantica is an AI-powered customer experience management platform that transforms journey maps into actionable drivers of revenue growth and cost efficiency through journey design, orchestration, insights, and value measurement.

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Staircase AI uses Artificial Revenue Intelligence to predict churn, identify growth opportunities, and eliminate the need for human feedback in customer data analysis.

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IPscape provides AI-powered cloud contact centre and customer experience software that streamlines business communications, automates processes, and delivers personalized omnichannel interactions through intelligent workflows and diallers.

• Paid
• From 25$

Aiwo is an AI-powered platform that analyzes customer contacts across all channels to identify and eliminate unnecessary interactions, improving efficiency and customer experience.

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CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

• Paid
• From 15$

Impact AI utilizes Natural Language Processing and Machine Learning to analyze customer interactions, providing insights into sentiment and enabling personalized experiences to enhance loyalty and optimize team performance.

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Eclipse AI is a comprehensive AI-powered customer feedback analytics platform that unifies feedback from multiple sources and generates actionable insights for improved customer experience.

• Freemium
• From 171$

Cintell is a cloud-based customer intelligence platform that helps companies understand their buyers and make customer-centric decisions through marketing strategy, email marketing, social marketing, content marketing, account-based marketing, and sales prospecting solutions.

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Intalk.io is an AI-powered customer experience platform that helps businesses drive higher revenues, improve scalability, and increase productivity through unified communication solutions.

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SMG Ignite is an AI-native platform that empowers brands to transform customer, employee, and brand experiences through real-time insights and strategic recommendations. Designed for restaurants, retail, hospitality, and more, Ignite enables data-driven decisions across the entire experience journey.

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CustomerBase.ai leverages AI to analyze customer data, identify ideal customer profiles (ICPs), and prioritize accounts, helping sales and marketing teams target effectively.

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Enterpret is a customer feedback intelligence platform that automatically unifies and categorizes feedback to capture the Voice of the Customer, helping companies build products customers love and drive revenue.

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Syncly is a customer feedback intelligence platform that helps customer-centric teams uncover valuable insights to enhance customer satisfaction, boost retention, and accelerate growth.

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NotifyVisitors is an AI-powered customer data platform (CDP) offering omnichannel marketing automation and conversion rate optimization tools to enhance customer experiences and drive growth.

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ccRobot.ai is a Customer Experience (CX) Automation solution using AI to automate client interactions, streamline business operations, and provide 24/7 support.

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Unwink.AI is a customer intelligence platform leveraging AI to transform customer feedback from diverse sources into actionable insights. It aims to boost support efficiency, enhance product development, and optimize marketing efforts.

• Freemium
• From 123$

EBIC AI is an advanced brand intelligence platform leveraging cutting-edge AI and machine learning to provide real-time analytics, sentiment analysis, competitor insights, and crisis prediction for enterprise marketing, branding, and PR teams.

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Glassbox is an AI-powered customer intelligence platform that provides comprehensive digital experience analytics, session replay, and customer journey insights to optimize user engagement and ensure compliance for regulated industries.

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Insider is an end-to-end platform with an integrated CDP to fuel journey orchestration across a wide set of channels, delivering personalized customer experiences and driving ROI.

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Octoparse CEM is a unified platform that aggregates customer interactions from various channels and uses AI to transform feedback into actionable insights. It enables businesses to improve customer experience and drive sustainable growth.

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Collective[i] offers an AI-powered platform to optimize revenue generation by improving sales forecasting, productivity, and data quality. It helps businesses expand margins and grow revenue.

• Freemium
• From 40$

EdgeTier is an AI-powered conversation intelligence platform that helps customer support teams improve their service quality through real-time message analysis, anomaly detection, and agent coaching.

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Common Room is a customer intelligence platform using AI to help GTM teams identify buying signals, prioritize prospects, and automate personalized outbound communication.

• Freemium
• From 1000$

Sprinklr provides a unified customer experience management (Unified-CXM) platform powered by AI, designed to enhance productivity and consolidate customer interactions across marketing, customer service, social media, and insights teams.

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CX Insight leverages advanced AI to transform your Google Reviews into actionable business intelligence, helping local businesses boost satisfaction, positive reviews, and customer retention through industry-specific sentiment analysis.

• Free Trial

CXAI is an enterprise platform that uses artificial intelligence to enhance workplace experiences through personalized apps, space optimization, and unified workflows for hybrid work environments.

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RetentionX is a Customer Intelligence Platform for consumer brands, using AI to unify data, analyze behavior, and optimize strategies for increased retention and profitability.

• Usage Based

Exei is an AI Agent designed to automate customer service, generate leads, and streamline business operations through multilingual support and no-code integration.

• Freemium
• From 25$

InsightArc provides AI CX agents with real-time, product-level user intent and context, improving self-service and reducing escalations.

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