CX analytics platform - AI tools

CUX is an AI-assisted digital experience analytics platform that transforms user behavior data into actionable business strategies through goal-oriented analytics and human expertise.

• Freemium
• From 316$

CX Score is an AI-powered platform designed to automate and optimize personalized, full-funnel omnichannel marketing campaigns, enhancing customer engagement and maximizing marketing ROI.

• Contact for Pricing

Zonka Feedback is an AI-powered customer experience platform that analyzes feedback from multiple sources to deliver actionable insights. It uses thematic analysis, sentiment scoring, and impact analysis to help businesses improve customer satisfaction metrics like NPS, CSAT, and CES.

• Contact for Pricing

Feedbackly is an AI-driven customer experience platform that measures customer emotions through the Emotional Value Index (EVI®) to help businesses attract and retain more customers with comprehensive feedback collection, analysis, and action tools.

• Freemium
• From 249$

Cxoice is an AI-powered survey platform that enhances data collection with video, speech, and AI features for deeper research insights. It offers modern visual question types, automated reporting, and end-to-end research capabilities across multiple modes.

• Contact for Pricing

SuiteCX is a customizable and secure customer experience platform that combines robust customer journey mapping with strategic scenario planning for superior CX design and execution.

• Contact for Pricing

CXAI is an enterprise platform that uses artificial intelligence to enhance workplace experiences through personalized apps, space optimization, and unified workflows for hybrid work environments.

• Contact for Pricing

CCXAI is an AI-powered customer communication platform offering multi-channel support, real-time analytics, and automation to enhance customer engagement and operational efficiency.

• Paid
• From 15$

Express Analytics delivers AI-driven data management, marketing analytics, and business intelligence solutions to transform raw data into actionable insights for enterprise growth.

• Contact for Pricing

UXPressia is a collaborative platform for managing customer experience insights, offering tools for customer journey mapping, persona creation, and impact mapping.

• Freemium
• From 16$

Open.cx is an all-in-one AI platform for customer support, capable of solving complex issues and deploying across multiple channels with human-like empathy.

• Contact for Pricing

NotifyVisitors is an AI-powered customer data platform (CDP) offering omnichannel marketing automation and conversion rate optimization tools to enhance customer experiences and drive growth.

• Contact for Pricing

Retently is an AI-powered customer experience platform that helps businesses collect and analyze feedback through NPS, CSAT, and CES surveys across multiple channels to drive growth and improve customer relationships.

• Freemium
• From 49$

Canvas is an AI-powered platform that helps businesses improve customer success. It detects risks, uncovers opportunities, and drives client value through proactive intelligence.

• Contact for Pricing

[24]7.ai provides an AI-powered omnichannel CX platform, the [24]7 Engagement Cloud, designed to enhance customer interactions and improve contact center performance.

• Contact for Pricing

CX Insight leverages advanced AI to transform your Google Reviews into actionable business intelligence, helping local businesses boost satisfaction, positive reviews, and customer retention through industry-specific sentiment analysis.

• Free Trial

8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

• Contact for Pricing

Cemantica is an AI-powered customer experience management platform that transforms journey maps into actionable drivers of revenue growth and cost efficiency through journey design, orchestration, insights, and value measurement.

• Contact for Pricing

Chattermill uses AI to analyze customer feedback from various sources, providing granular insights to improve customer experience and drive revenue.

• Contact for Pricing

Sprinklr provides a unified customer experience management (Unified-CXM) platform powered by AI, designed to enhance productivity and consolidate customer interactions across marketing, customer service, social media, and insights teams.

• Contact for Pricing

Kapture CX is an AI-native customer experience platform offering end-to-end tailored support across multiple channels for various industries, empowering both customers and agents.

• Contact for Pricing

Goodays is a customer experience management platform that helps businesses optimize customer satisfaction and loyalty using AI-powered tools for feedback collection, analysis, and engagement.

• Contact for Pricing

Cytrack leverages artificial intelligence to transform customer and employee experiences through advanced omnichannel contact centre solutions, workforce optimisation, speech analytics, and CRM integration.

• Contact for Pricing

Insider is an end-to-end platform with an integrated CDP to fuel journey orchestration across a wide set of channels, delivering personalized customer experiences and driving ROI.

• Contact for Pricing

Syncly is a customer feedback intelligence platform that helps customer-centric teams uncover valuable insights to enhance customer satisfaction, boost retention, and accelerate growth.

• Contact for Pricing

Cube is a no-code/low-code automation platform enabling businesses to create custom applications for customer insights, data collection, processing, and advanced analytics without extensive coding.

• Usage Based

Genesys Cloud CX is an AI-powered, comprehensive contact center solution that maximizes impact across every experience and channel. It delivers personalized experiences at scale, improving customer loyalty and employee productivity.

• Paid
• From 75$

Cust is an AI-powered customer success management (CSM) platform that enables CSMs to serve more customers, better. It leverages AI agents to enhance customer interactions and automate tasks.

• Paid
• From 400$

erxes is an open-source platform that unifies customer service, marketing, sales, and team workflows through a customizable, plugin-based architecture.

• Free

MindX Service AI is a fully agentic AI platform that transforms customer support by automating resolutions, boosting agent productivity, and providing predictive insights across multiple channels.

• Freemium
• From 49$