Tars
vs
Tactful AI
Tars
Tars Conversational AI platform facilitates intuitive customer engagements and employee interactions. It offers uninterrupted self-service access, and cultivates experiences, liberating staff from mundane work.
The platform integrates with various systems like Zendesk, Google Calendar, and Hubspot. It is designed to handle various challenges and streamline processes in diverse industries, offering solutions for customer support, HR, and marketing.
Tactful AI
Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.
Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.
Tars
Pricing
Tactful AI
Pricing
Tars
Features
- Open AI Integration: Seamlessly integrates with Open AI models.
- Livechat: Provides live chat support capabilities.
- Tars Converse AI: Offers an advanced AI for conversations.
- External Actions: Supports external actions for expanded functionality.
- Chatbot UI: User-friendly interface for chatbot interactions.
- Chatbot Analytics: Provides detailed analytics on chatbot performance.
- Multilingual Chatbot: Capable of operating in multiple languages.
- No-code Chatbot Builder: Allows building chatbots without coding.
- AI Agents: Offers functionalities of AI agents.
Tactful AI
Features
- Omnichannel Customer Service: Provide real-time assistance across multiple channels.
- Unified Inbox for Agents: Manage all customer interactions from a single interface.
- Empowered Supervisors: Real-time controls to maintain outstanding customer service.
- Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
- Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
- AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
- Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
- Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
- No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.
Tars
Use cases
- Automate customer support interactions
- Streamline HR processes like payroll and leave management
- Enhance marketing campaigns with AI-powered interactions
- Simplify tax filing and address taxpayer queries
- Provide real-time assistance in government services
- Improve lead nurturing and campaign processes
- Offer round-the-clock self-service to employees
- Facilitate smooth handover to human agents when necessary
Tactful AI
Use cases
- Omnichannel Customer Service
- Marketing and Social Media Moderation
- Digital Sales
- Helpdesk and Technical Support
Tars
FAQs
-
Are privacy and security concerns about AI technology on your mind?
At Tars, we take privacy and security very seriously. We are compliant with SOC 2, GDPR, ISO and HIPAA.
Tactful AI
FAQs
-
What is a cloud contact centre solution?
A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.What is the difference between cloud contact centre and on-premise contact centre?
A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.How to improve customer experience using cloud contact centre technology?
Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.How to migrate to cloud contact centre?
To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.Is there a free trial available?
You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.
Tars
Tactful AI
