AI Chatbot Support vs Tactful AI Detailed comparison features, price

AI Chatbot Support

AI Chatbot Support delivers a sophisticated customer service solution that integrates autonomous AI chatbots with live chat functionality. The platform enables businesses to provide 24/7 customer support across websites, social media channels, and popular messaging apps through a unified dashboard system.

The system features an AI-powered Chat Management System (CMS) that learns from website content, customer interactions, and uploaded materials to provide accurate, personalized responses. With customizable white-label widgets, multi-language support, and advanced AI tools for agents, it streamlines customer service operations while maintaining brand consistency and security.

Tactful AI

Tactful AI provides a versatile and integrated customer service platform designed to transform customer service operations at scale. The platform powers millions of conversations monthly, offering a blend of human interaction and AI-driven automation to deliver exceptional customer experiences.

Tactful AI integrates seamlessly with existing business tools, offering features like a unified inbox for agents, real-time actionable insights, and no-code automation capabilities. This ensures consistent communication across all customer channels, including voice, digital, and social media, empowering businesses to provide personalized and efficient support.

AI Chatbot Support

Pricing

Paid

From 40$

Tactful AI

Pricing

Freemium

AI Chatbot Support

Features

Autonomous AI Chatbots: Private AI trained on business content and conversations
Multi-Platform Integration: Connects with websites, social media, and messaging apps
Customizable Chat Widgets: White-label branding with custom colors and logos
AI-Powered Agent Tools: Smart replies, spelling correction, and message rewriting
Comprehensive CMS Dashboard: Customer insights and interaction management
Automatic Translation: Multi-language support for voice and text
Security: Private data encryption and secure storage
OpenAI Integration: Compatible with various OpenAI models

Tactful AI

Features

Omnichannel Customer Service: Provide real-time assistance across multiple channels.
Unified Inbox for Agents: Manage all customer interactions from a single interface.
Empowered Supervisors: Real-time controls to maintain outstanding customer service.
Unified Routing and Customer Journey: Advanced routing engine for personalized experiences.
Realtime Actionable Insights: Keep supervisors informed with real-time metrics.
AI-powered automation: Leverage AI to streamline repetitive tasks and improve response times.
Multilingual and Functional Conversational Chatbots: Provide seamless AI-powered support in multiple languages.
Seamless, Personalised, and Conversational Self-Service: Customers can resolve issues independently with AI.
No-Code Studio: Design, test and deploy workflows that eliminate complexity and boost efficiency.

AI Chatbot Support

Use cases

24/7 Customer Support
Social Media Customer Service
Website Chat Support
Multi-channel Customer Communication
Lead Generation
Customer Inquiry Management
Automated Customer Service
Brand Communication

Tactful AI

Use cases

Omnichannel Customer Service
Marketing and Social Media Moderation
Digital Sales
Helpdesk and Technical Support

AI Chatbot Support

FAQs

Does the AI chatbot understand multiple languages?

Yes, the AI chatbot has automatic translation capabilities and can understand voice and text messages in multiple languages, translating and answering autonomously in the customer's language.

Is AI Chatbot Support secure?

Yes, the platform is committed to data privacy and security, using industry-accepted encryption standards with AES and tested security protocols. Data is not shared with third parties.

Can I use AI Chatbot Support with my own OpenAI API?

Yes, an OpenAI API is required to use AI Chatbot Support. Users need to obtain an API key from OpenAI and input it in the AI Settings within their account.

Tactful AI

FAQs

What is a cloud contact centre solution?

A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.

What is the difference between cloud contact centre and on-premise contact centre?

A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.

How to improve customer experience using cloud contact centre technology?

Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.

How to migrate to cloud contact centre?

To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.

Is there a free trial available?

You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.