Support AI vs Doks.ai Detailed comparison features, price

Support AI

Support AI is an advanced AI chatbot platform that enables businesses to create and deploy custom ChatGPT-powered conversational agents. The platform allows seamless integration across multiple channels, including websites, Messenger, and WhatsApp, providing 24/7 automated customer support and lead generation capabilities.

The system offers comprehensive customization options, allowing businesses to train their chatbots with unlimited content from various data sources. With support for over 80 languages and the ability to resolve up to 80% of customer queries automatically, Support AI helps businesses streamline their customer service operations while maintaining brand consistency across all communication channels.

Doks.ai

Doks.ai is an AI chatbot builder that enables businesses to create customized chatbots. These chatbots integrate into websites or documentation to answer user queries. It achieves this by syncing with existing websites, documentation, or knowledge base systems.

Doks.ai allows users to train their AI chatbot on their own data sources. These sources can include a website, knowledgebase articles, HelpDesk tickets, or other resources. The platform offers seamless integration, customizable designs, and multiple form templates for lead generation and support. By offering self-service options, Doks.ai aims to improve customer experience and reduce support ticket volume by 40-70%.

Support AI

Pricing

Freemium

From 29$

Doks.ai

Pricing

Paid

From 19$

Support AI

Features

Multi-Channel Integration: Deploy chatbots across website, Messenger, and WhatsApp
Custom Training: Feed AI with website content, files, and videos
Language Support: Available in 80+ languages
Response Management: Control and improve bot responses over time
Analytics Dashboard: Monitor customer interactions and chatbot performance
Lead Generation: Capture and grow email list through conversational AI
Multiple Data Sources: Train chatbots using various content types
Customizable Interface: Personalize chatbot appearance and behavior

Doks.ai

Features

Self-service AI Chatbot: Provides instant answers to user queries, reducing support ticket volume.
Trainable AI: Allows training the chatbot on various data sources like websites, documents, and HelpDesk tickets.
Lead Conversion: Offers multiple form templates for lead generation and support ticket creation.
Customizable Design: Enables personalization of the chatbot's appearance to match brand identity.
Multiple Integrations: Embed the chatbot as a floating button, or with custom trigger buttons.
Markdown support: Supports markdown for chatbot interaction
Prompt Fine-tuning: Gives instructions or prompts to customize chatbot's responses.

Support AI

Use cases

Customer Support Automation
Lead Generation and Capture
Sales Assistance
Appointment Booking Management
Product Recommendations
Internal Employee Support
Feedback Collection
Course Content Support

Doks.ai

Use cases

Customer support
Lead generation
Documentation assistance
Technical support
E-commerce assistance

Support AI

FAQs

Can Support AI be integrated onto any type of website?

Yes, Support AI can be integrated onto any type of website regardless of the industry or platform, including e-commerce sites, service-oriented websites, blogs, or any other online platform.

What type of content can I use to train my chatbots?

You can train chatbots using website content through crawling, any type of document, or free input. The more content provided, the better the chatbot's performance.

Do you retrain the chatbot automatically when the website content changes?

Currently, chatbot retraining needs to be done manually by clicking on 'Retrain' for updated pages, though an automated solution is in development.

Can I use GPT-4?

Yes, GPT-4 is available on the custom plan, though GPT-3.5 is recommended for faster and more accurate results.

Doks.ai

FAQs

What type of data is required to create my chatbot?

You can enter your website URLs, XML-Sitemap, or paste text or document. The data should contain the information that you want your chatbot to know.

Are there limits to the number of documents I can add to Doks AI?

No, there are no limits to the number of documents you can upload and train.

How do I retrain the chatbot?

You can update the data your chatbot is trained on by clicking on Manage section and then clicking 'Retrain AI' button.

Can I customize the look and feel of my chatbot?

Yes, you can customize the look and feel of your chatbot by changing its background, color scheme, logos, widget icon, and avatar.

Is there a limit on the number of users that can access my Doks.ai chatbot?

No, there are no limits on the number of users that can access or chat with your chatbot.