Omnichat vs AutoChat Detailed comparison features, price

Omnichat

Omnichat provides an AI-powered omnichannel customer experience platform that enables businesses to unify customer interactions and data across various communication channels. Supported platforms include WhatsApp Business Platform (API), Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat. By leveraging AI-driven responses and automated engagement, the platform facilitates seamless communication, delivering faster, smarter responses and personalized customer experiences aiming for significantly higher conversion rates.

The platform features several intelligent AI agents specialized for different tasks: Customer Service Agents handle inquiries 24/7, Smart Shopping Agents drive sales with personalized recommendations, Marketing Campaign Agents assist in creating campaigns, Customer Loyalty Agents enhance retention through interaction tracking and automated rewards, and Intelligent Booking Agents automate scheduling. Additionally, businesses can build custom AI agents for unique workflows. Omnichat integrates AI for marketing automation, including customer analysis and segmentation, and enhances sales conversion by connecting with customers effectively across channels, supported by real-time performance tracking and a Social CDP for unified customer profiles.

AutoChat

AutoChat provides a comprehensive suite of tools designed to optimize WhatsApp Business communications through AI-driven automation. It enables businesses to automate workflows, handle customer queries instantly, and enhance customer loyalty by leveraging WhatsApp as a primary communication channel. The platform facilitates the creation of sophisticated chatbots without requiring any coding knowledge, allowing for automated responses, lead qualification, and FAQ management.

Beyond chatbots, AutoChat integrates directly with eCommerce platforms like Shopify and WooCommerce, enabling businesses to offer a native shopping experience within WhatsApp, complete with an integrated checkout system and abandoned cart recovery features. It also includes capabilities for bulk messaging to reach large audiences and a unified team inbox, allowing multiple agents to manage customer conversations efficiently from a single WhatsApp number, improving sales and support processes.

Pricing

Omnichat Pricing

Contact for Pricing

Omnichat offers Contact for Pricing pricing .

AutoChat Pricing

Free Trial

From $50

AutoChat offers Free Trial pricing with plans starting from $50 per month .

Features

Omnichat

AI Omnichannel Integration: Unifies communication across WhatsApp, Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat.
Intelligent AI Agents: Specialized bots for Customer Service, Smart Shopping, Marketing Campaigns, Customer Loyalty, and Booking.
AI-Powered Marketing Automation: Smart auto-tagging, customer segmentation, and automated messaging campaigns (broadcast, coupons, games).
AI-Enhanced Sales Conversion: Online-merge-Offline (OMO) sales features and real-time sales performance tracking.
Social CDP: Unifies social identities and creates 360° customer profiles for targeted engagement.
Broadcast Messaging: Send targeted messages to customer segments.
Abandoned Cart Remarketing: Recover lost sales via automated messages.
WhatsApp Catalog & Payment Integration: Facilitates transactions directly within WhatsApp (Add-on feature).
Customer Journey Automation: Design automated interaction flows based on customer behaviour (Add-on feature).
Interactive Games & Coupons Module: Engage customers with interactive elements (Add-on feature).

AutoChat

No Code Chatbot Builder: Build powerful chatbots without programming for auto-responses, lead qualification, and FAQs.
WhatsApp Commerce: Offer products directly within WhatsApp, integrating with WooCommerce, Shopify, or custom platforms.
Bulk Messaging & Team Inbox: Reach thousands with bulk messages and manage incoming chats efficiently with multiple agents.
GPT-4 AI Chatbot: Utilize advanced AI for building powerful and intelligent chatbots.
Native Integrations: Connect seamlessly with preferred cloud applications like OpenAI, Zapier, Make.com, and Google Apps.
Unified Team Inbox: Manage sales and support chats with a multi-agent system on web and mobile.
AI Chat using Business Data: Leverage business-specific data to enhance AI chat interactions.
Text & Voice Conversation AI: Engage customers through both text-based and voice-based AI interactions.
Official WhatsApp Business API Integration: Secure an official WhatsApp Business account and integrate with existing POS/ERP/eCommerce systems.

Use Cases

Omnichat Use Cases

Providing 24/7 automated customer support across multiple messaging apps.
Driving online sales through personalized product recommendations and guided purchasing.
Automating marketing campaign creation and execution.
Enhancing customer loyalty programs with automated rewards and personalized interactions.
Streamlining appointment booking processes.
Integrating online customer interactions with offline sales activities (OMO).
Segmenting customers and sending targeted broadcast messages.
Recovering abandoned shopping carts through automated reminders.
Building comprehensive customer profiles by unifying data from social channels.

AutoChat Use Cases

Automating WhatsApp customer service workflows.
Instantly resolving customer queries via AI chatbots.
Qualifying leads automatically through WhatsApp conversations.
Providing 24/7 support by answering frequently asked questions.
Selling products directly within the WhatsApp application.
Recovering abandoned carts through automated WhatsApp messages.
Sending promotional or informational bulk messages on WhatsApp.
Managing customer support collaboration with a shared team inbox.
Enhancing customer engagement using AI-powered conversations.

FAQs

Omnichat FAQs

Is there any free trial?

Omnichat provides a 14-day free trial upon registration.
Is Omnichat officially recognised as the solution provider for the WhatsApp Business API?

Omnichat is an Official WhatsApp Business Solution Provider (BSP), allowing you to apply for the Meta-approved WhatsApp Business API through Omnichat.
Does Omnichat provide onboarding support?

All paid users will receive free onboarding support, including guidance on WhatsApp Business API application and Facebook Business verification.
I have multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts. Can they be integrated into Omnichat?

Yes, you can manage multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts through Omnichat.
Can I subscribe to Omnichat on a monthly basis?

Currently, Omnichat only offers ‘annual subscription plans’.

AutoChat FAQs

What makes AutoChat a leading WhatsApp Automation Platform?

AutoChat offers advanced cloud-based solutions like a no-code chatbot builder, bulk messaging, and seamless eCommerce integration, tailored for WhatsApp Business automation.
How does AutoChat simplify chatbot development without coding?

AutoChat features a powerful No Code Chatbot Builder, enabling users to create robust chatbots effortlessly with support for media, interactive elements, API integration, and third-party add-ons.
What sets AutoChat apart in the eCommerce landscape?

It provides a native WhatsApp shopping experience with integrated checkout, direct integration with platforms like Shopify and WooCommerce, and effective abandoned cart recovery features.
How does AutoChat enhance team collaboration and support efficiency?

AutoChat's Unified Team Inbox allows multiple agents to handle incoming messages on a single WhatsApp number, featuring access control, performance monitoring, and agent management capabilities.
What benefits does AutoChat offer through official WhatsApp Business integration?

Benefits include obtaining an official WhatsApp Business account quickly (within 2 days), seamless integration with existing systems (POS/ERP/eCommerce), support for webhooks/APIs, and instant bulk notification delivery.