Manychat vs Omnichat Detailed comparison features, price

Manychat

Manychat empowers businesses to leverage the power of chat marketing. It provides a comprehensive platform for automating conversations on Instagram, WhatsApp, and Messenger. This allows businesses to engage with customers, generate leads, and drive sales more effectively. The platform helps automate responses to FAQs, streamline communication, and reclaim time spent on repetitive tasks. Manychat focuses on boosting lead generation, improving conversion rates, and freeing up valuable time for businesses and creators.

Manychat's AI capabilities further enhance the user experience, offering features like Intention Recognition, AI Steps for common scenarios, and Text Improver for automation copy. These tools facilitate a smarter and more efficient way of connecting with customers, helping deliver more relevant and accurate interaction. Manychat also offers integrations with various tools.

Omnichat

Omnichat provides an AI-powered omnichannel customer experience platform that enables businesses to unify customer interactions and data across various communication channels. Supported platforms include WhatsApp Business Platform (API), Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat. By leveraging AI-driven responses and automated engagement, the platform facilitates seamless communication, delivering faster, smarter responses and personalized customer experiences aiming for significantly higher conversion rates.

The platform features several intelligent AI agents specialized for different tasks: Customer Service Agents handle inquiries 24/7, Smart Shopping Agents drive sales with personalized recommendations, Marketing Campaign Agents assist in creating campaigns, Customer Loyalty Agents enhance retention through interaction tracking and automated rewards, and Intelligent Booking Agents automate scheduling. Additionally, businesses can build custom AI agents for unique workflows. Omnichat integrates AI for marketing automation, including customer analysis and segmentation, and enhances sales conversion by connecting with customers effectively across channels, supported by real-time performance tracking and a Social CDP for unified customer profiles.

Pricing

Manychat Pricing

Freemium

From $15

Manychat offers Freemium pricing with plans starting from $15 per month .

Omnichat Pricing

Contact for Pricing

Omnichat offers Contact for Pricing pricing .

Features

Manychat

Instagram Automation: Automate responses to DMs, comments, and story replies.
WhatsApp Automation: Automate customer interactions, product discovery, and support.
Messenger Automation: Automate conversations, generate leads, and run marketing campaigns.
Manychat AI: Intention Recognition, AI Steps for automated scenarios, Text Improver for better copy, Flow Builder Assistant.
Lead Generation: Capture email addresses and phone numbers for up to 80% of leads.
Growth Tools: Drive leads to your automations with basic (Free plan) or unlimited (Pro plan) Growth Tools.
Segmentation: Segment contacts using Tags (10 on Free plan, unlimited on Pro).
Integrations: Connect with other tools to streamline workflows.

Omnichat

AI Omnichannel Integration: Unifies communication across WhatsApp, Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat.
Intelligent AI Agents: Specialized bots for Customer Service, Smart Shopping, Marketing Campaigns, Customer Loyalty, and Booking.
AI-Powered Marketing Automation: Smart auto-tagging, customer segmentation, and automated messaging campaigns (broadcast, coupons, games).
AI-Enhanced Sales Conversion: Online-merge-Offline (OMO) sales features and real-time sales performance tracking.
Social CDP: Unifies social identities and creates 360° customer profiles for targeted engagement.
Broadcast Messaging: Send targeted messages to customer segments.
Abandoned Cart Remarketing: Recover lost sales via automated messages.
WhatsApp Catalog & Payment Integration: Facilitates transactions directly within WhatsApp (Add-on feature).
Customer Journey Automation: Design automated interaction flows based on customer behaviour (Add-on feature).
Interactive Games & Coupons Module: Engage customers with interactive elements (Add-on feature).

Use Cases

Manychat Use Cases

Automating responses to frequently asked questions.
Generating leads through social media channels.
Running marketing campaigns via chat.
Providing 24/7 customer support.
Re-engaging leads without retargeting ads.
Collecting customer contact information (email, phone number).
Driving sales for eCommerce businesses.
Supporting creators in engaging their followers.

Omnichat Use Cases

Providing 24/7 automated customer support across multiple messaging apps.
Driving online sales through personalized product recommendations and guided purchasing.
Automating marketing campaign creation and execution.
Enhancing customer loyalty programs with automated rewards and personalized interactions.
Streamlining appointment booking processes.
Integrating online customer interactions with offline sales activities (OMO).
Segmenting customers and sending targeted broadcast messages.
Recovering abandoned shopping carts through automated reminders.
Building comprehensive customer profiles by unifying data from social channels.

FAQs

Manychat FAQs

What does Manychat AI include?

Manychat AI includes Intention Recognition, AI Step, Text Improver, and Flow Builder Assistant.
How do I upgrade to the next tier of Pro?

Pro plan tiers are based on the number of contacts. As your contact list grows, your plan will automatically scale, and you will be billed accordingly.
Are there additional charges for WhatsApp?

The pricing page content doesn't mention additional charges, but it's best to confirm this directly with Manychat's support or documentation.
Can I cancel my payment plan options at any time?

The content states that Pro plans are billed monthly, however if you can cancel at any time or not it does not mention.
What payment forms do you accept?

The pricing information doesn't specify accepted payment methods.

Omnichat FAQs

Is there any free trial?

Omnichat provides a 14-day free trial upon registration.
Is Omnichat officially recognised as the solution provider for the WhatsApp Business API?

Omnichat is an Official WhatsApp Business Solution Provider (BSP), allowing you to apply for the Meta-approved WhatsApp Business API through Omnichat.
Does Omnichat provide onboarding support?

All paid users will receive free onboarding support, including guidance on WhatsApp Business API application and Facebook Business verification.
I have multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts. Can they be integrated into Omnichat?

Yes, you can manage multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts through Omnichat.
Can I subscribe to Omnichat on a monthly basis?

Currently, Omnichat only offers ‘annual subscription plans’.