Answer AI vs AIHelp Detailed comparison features, price

Answer AI

Leveraging advanced natural language processing, this customer support automation platform delivers sophisticated, brand-aligned conversations that feel natural and authentic. The system seamlessly integrates with various website platforms including WordPress, Webflow, Squarespace, and Shopify to provide efficient customer service.

The platform offers comprehensive customer support capabilities, from handling product inquiries and order tracking to managing returns and providing real-time information. With multilingual support and the ability to handle high volumes of queries simultaneously, it enables businesses to scale their customer service operations without increasing staff resources.

AIHelp

AIHelp is a comprehensive customer support and operations platform designed to enhance user engagement and streamline service delivery. The platform offers a range of AI-powered features, including AI chatbots, in-app messaging, and customizable AI forms, to ensure efficient and personalized customer interactions.

AIHelp integrates seamlessly into both mobile (via SDK) and web environments, providing users with quick and easy access to support. Its robust functionality and customizable workflows cater to complex business needs, while its flexible design allows for scalability as companies grow. AIHelp supports multiple platforms and offers tools for in-app operations and push notifications, improving communication and user retention.

Answer AI

Pricing

Freemium

From 19$

AIHelp

Pricing

Freemium

Answer AI

Features

24/7 Availability: Instant response to customer queries at any time
Multi-platform Integration: Seamless connection with major website platforms
Order Management: Real-time tracking and updates for customer orders
Multilingual Support: Communication in multiple European languages
Brand Voice Customization: Natural conversations matching your brand tone
Shopify Integration: Complete access to store and order information
Automated Returns Processing: Streamlined return request handling
Real-time Information: Instant access to product and store details

AIHelp

Features

AI Chatbot: Automates customer service with intelligent responses and issue resolution.
In-App Messaging: Enables direct communication between users and customer service within the app.
Customizable AI Forms: Allows creation of tailored forms for various self-service solutions.
Workflow Management: Streamlines issue classification and assignment for efficient resolution.
Push Notifications: Sends targeted messages to users to improve engagement.
Multi-Platform Support: Compatible with all major platforms, including iOS and Android.
Web Customer Support: Provides a user-friendly web chat interface for instant customer interaction.
Team Management: Facilitates efficient team organization and performance monitoring.
Operation Module: Integrates news, strategies, and announcements into the customer service system.

Answer AI

Use cases

Customer service automation for e-commerce stores
Order status tracking and updates
Product information and inquiry handling
Returns and refunds processing
Store information and opening hours
Sales support and conversion optimization
Digital styling and product recommendations
Shipping and delivery management

AIHelp

Use cases

Enhancing customer support in mobile games.
Improving user engagement in mobile applications.
Providing instant customer service on websites.
Streamlining customer support workflows.
Automating responses to frequently asked questions.
Managing customer feedback and issues.
Gathering user insights through questionnaires.

Answer AI

FAQs

What kind of business types can Answer AI help?

Virtually any business with an online presence and customer communication needs, from small businesses to larger enterprises, whether in e-commerce, education, or entertainment.

Can Answer AI speak other languages besides English?

Yes, Answer AI is proficient in multiple major European languages, enabling businesses to connect with overseas customers.

What happens when Answer AI can't help a customer?

In situations where AI cannot resolve an inquiry, the system channels queries to a live assistant or captures the customer query to be passed to email or support system.

Can Answer AI deal with enquiries about product orders?

Yes, Answer AI can connect with individual customer details to address user-specific enquiries and integrates with platforms like Shopify to provide accurate, secure, up-to-the-moment updates.

AIHelp

FAQs

How do you define a Monthly Active User?

A Monthly Active User (MAU) is defined as any unique device that has opened your app during the month.

How does the 21 days trial work?

We give you 21 days to download & integrate AIHelp in your mobile app. We won't ask you for your credit card details until after these 21 days.

How do I pay for a AIHelp plan?

You can pay for any of the AIHelp plans with your Visa, MasterCard, or American Express credit card. SSL encryption and Level 1 PCI Compliance ensure that your data stays secure.

Can I upgrade my plan at any time?

Sure, you can upgrade your plan at any time. We'll start charging you the new monthly rate at your next scheduled payment date.

Do you charge extra for multiple platforms?

No, we don't charge extra for multiple platforms. If you have an iOS and Android app we aggregate the number of monthly active users (MAU), across both platforms.