VoxDesk Call Center Software for Efficient Outbound Calling

What is VoxDesk?

VoxDesk is a comprehensive call center software solution offered as part of the 500apps suite, engineered to optimize outbound calling operations. It features a powerful predictive dialer designed to increase connection rates by intelligently managing calls and minimizing agent wait times. The system incorporates functionalities such as voicemail drops and soundboards using pre-recorded messages to reduce agent fatigue and maintain engagement during calls.

The platform provides robust call management capabilities including call recording for quality assurance and training, detailed call logging, and real-time call analytics for performance tracking and process refinement. VoxDesk supports integrations with CRM and sales tools like CRM.io and Outreachly, enabling seamless workflow automation based on call outcomes, such as adding notes or triggering emails. Additional features like call center scripts, music on hold, and list management further enhance agent efficiency and customer experience.

Features

Predictive Dialer: Increases call connections using advanced priority rules and screens out answering machines.
Call Recording: Records and manages phone calls for training, quality assurance, and compliance.
Voicebot: Employs intelligent voice assistants to handle repetitive queries and tasks.
Call Analytics: Provides real-time insights into call flows, agent performance, and campaign success.
Voicemail Drop: Automates the delivery of pre-recorded voicemails to multiple clients.
Call Center Scripts: Equips agents with pre-written scripts for consistent and accurate interactions.
Soundboards: Allows playing pre-recorded audio files during calls to engage customers.
Call Logging: Tracks and stores detailed records of all calls for analysis and review.
CRM Integration: Connects call activity with built-in CRM.io and Outreachly.
List Management: Enables creation, editing, and segmentation of contact lists for targeted campaigns.
Music on Hold: Engages callers with custom audio or music while they wait.
Call Dispositions: Tracks call outcomes using customizable codes for better reporting and follow-up.

Use Cases

Improving outbound sales call volume and connection rates.
Enhancing call center agent productivity and reducing fatigue.
Monitoring call quality for training and compliance purposes.
Automating repetitive call center tasks like voicemail delivery.
Tracking call campaign performance and agent effectiveness.
Providing consistent customer service through call scripting.
Managing contact lists for targeted outreach campaigns.
Streamlining call center operations through CRM integration and automation.

FAQs

What is VoxDesk?

VoxDesk by 500apps enables your staff make calls quickly and efficiently. Voicemail, call forwarding, call recording, and other useful tools are included in Dialer.
Is my and my users' data safe?

Yes, your privacy is of the utmost importance to us! Your data is stored on a secure cloud-based server, protected by 128-bit encryption and isn't shared with any third party services.
Can I cancel or upgrade my subscription at any time?

All Voxdesk subscribers pay as they go, and you can cancel at any time. There are no requirements for a long-term commitment.
Does Voxdesk offer any uptime guarantee?

Yes, Voxdesk services are backed up by a 99.99% uptime guarantee, hosted on Google and Amazon cloud.
Who do I contact for additional questions?

Contact us at sales@voxdesk.com or call us anytime for more information or to share your feedback.