What is Viqal?
Viqal is a sophisticated AI-powered virtual concierge solution designed specifically for hotel groups. The platform leverages WhatsApp's high engagement rates to deliver automated guest communications, achieving 98% open rates compared to traditional channels' 50% engagement rates.
The system streamlines hotel operations by managing guest inquiries, booking modifications, and service requests through a centralized dashboard. It seamlessly integrates with existing Property Management Systems (PMS), enabling automated updates for room upgrades, stay extensions, and booking changes while maintaining robust security measures for guest data protection.
Features
- WhatsApp Integration: Direct guest communication with 98% open rates
- Automated Booking Management: Self-service reservation modifications and upgrades
- PMS Integration: Real-time synchronization with hotel management systems
- Centralized Dashboard: Manage multiple properties from a single platform
- Personalized Upselling: Automated amenity and upgrade recommendations
- Staff Takeover: Seamless transition from AI to human support when needed
- Multi-Property Management: Consistent guest experience across all locations
- Digital Check-in: Pre-arrival forms and digital room key distribution
Use Cases
- Guest inquiry automation
- Booking modifications and upgrades
- Amenity and service requests
- Pre-arrival communication
- Local recommendations and concierge services
- Upselling hotel services
- Digital check-in processing
- Post-stay follow-up
FAQs
-
How long does the implementation take?
Less than 1 hour if Viqal is already integrated with your PMS. For new PMS integrations, allow 2-4 weeks. -
Are there any additional fees besides the listed prices?
No additional fees for existing PMS integrations. New PMS integrations require a one-time setup fee of €250. -
What security measures are in place for guest data?
Viqal uses encryption for data in transit and at rest, complying with GDPR and following stringent industry standards for data security.
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Viqal Uptime Monitor
Average Uptime
99.93%
Average Response Time
241.63 ms
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