What is usefluency.com?
Fluency is an intelligent platform designed to streamline and automate the creation of Standard Operating Procedures (SOPs) for enterprises. Leveraging artificial intelligence, it addresses common challenges associated with manual documentation, such as significant time investment, inaccuracies, knowledge loss when employees leave, and compliance risks stemming from outdated procedures. By automatically capturing user workflows, Fluency significantly reduces the effort required to document processes.
The tool works by recording user actions as they perform a task, capturing every step along with relevant context and visuals, even within proprietary systems. This recording is then transformed into a comprehensive, production-ready SOP within minutes. Fluency emphasizes security, offering features like SOC 2 compliance, end-to-end encryption, and automatic redaction of personally identifiable information (PII) to protect sensitive data. It facilitates knowledge retention, standardizes operations, and helps organizations maintain compliance with ease, providing exports in formats like Word, PDF, and Confluence.
Features
- Automated Workflow Capture: AI captures every step of a process automatically, including context and visuals.
- Instant SOP Generation: Creates complete, production-ready SOPs in minutes.
- Enterprise-Grade Security: Features SOC 2 Type I & II compliance, end-to-end encryption, and automatic PII redaction.
- Multiple Export Options: Export documentation to Word, PDF, and Confluence.
- Contextual Understanding: AI captures the 'why' behind actions for comprehensive documentation.
- Version Control: Manages different versions of generated SOPs.
- Team and Organisation Management: Provides tools for managing users and teams.
- PII/Sensitive Data Redaction: Automatically detects and removes sensitive information during capture.
Use Cases
- Creating Standard Operating Procedures (SOPs) for business processes.
- Documenting workflows for employee training and onboarding.
- Ensuring regulatory compliance and preparing for audits.
- Preserving institutional knowledge and reducing key-person dependency.
- Standardizing operational processes across teams.
- Generating user guides and training materials for software.
Helpful for people in the following professions
usefluency.com Uptime Monitor
Average Uptime
100%
Average Response Time
326.6 ms
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