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What is Tessitura?
Tessitura is a comprehensive software platform built to run the entire operations of arts and culture organizations. It integrates CRM, ticketing and admissions, fundraising, membership management, digital and e-commerce, education programs, marketing, and reporting into a single unified system. The platform enables organizations to manage patron relationships, process ticket sales, track donations, run marketing campaigns, and gain actionable insights—all from one place.
Designed for a wide range of organizations including dance companies, museums, orchestras, theaters, zoos, and more, Tessitura also offers cloud hosting, payment processing, retail, and ticket scanning features. With ongoing updates and a commitment to diversity, equity, accessibility, and inclusion, Tessitura empowers arts organizations to achieve their goals efficiently and effectively.
Features
- Unified CRM: Centralized database for patron information, interactions, and history.
- Ticketing & Admissions: Manage ticket sales, season subscriptions, and entry management.
- Fundraising: Tools for donor management, campaign tracking, and gift processing.
- Membership: Handle membership levels, renewals, and benefits.
- Marketing: Email campaigns, audience segmentation, and analytics.
- Education Programs: Register and manage classes, workshops, and educational events.
- Digital & E-commerce: Online store and digital content sales.
- Reporting & Insights: Dashboards and custom reports for data-driven decisions.
- Payment Processing: Integrated payment gateway for transactions.
- Retail: Point-of-sale for merchandise and concessions.
Use Cases
- Manage patron relationships and communication for a performing arts center.
- Sell tickets and memberships for a museum or gallery.
- Track donations and donor engagement for a nonprofit arts organization.
- Run targeted marketing campaigns for theater performances.
- Manage online and in-person retail sales for a zoo or aquarium.
- Register students and track attendance for educational programs.
FAQs
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What types of organizations does Tessitura serve?
Tessitura serves a wide range of arts and cultural organizations including dance companies, educational institutions, ensembles, festivals, history and culture sites, museums, opera houses, orchestras, performing arts centers, science centers, theaters, zoos, aquariums, and gardens. -
Is Tessitura cloud-based?
Yes, Tessitura offers cloud hosting as part of its services, allowing organizations to access the platform securely from anywhere. -
Does Tessitura include payment processing?
Yes, Tessitura includes integrated payment processing for ticketing, donations, retail, and other transactions. -
Can Tessitura handle online ticket sales?
Yes, Tessitura has a digital e-commerce module called TNEW that powers online ticket sales, memberships, and merchandise. -
Does Tessitura offer training and support?
Yes, Tessitura provides support, training, webinars, documentation, and a community forum for users.
