What is StatusHub?
StatusHub offers a comprehensive incident communication platform designed to manage IT outages and maintenance events effectively. The tool provides customizable status pages that can be branded to match company identity, with flexible layout options and support for custom domains with SSL. It enables real-time communication through multiple notification channels including email, SMS, Slack, Microsoft Teams, and WebHook, ensuring stakeholders receive timely updates during service disruptions.
The platform features incident and maintenance management capabilities, allowing teams to create, track, and resolve issues efficiently. With audience targeting and access control, organizations can operate multiple connected hubs for different customer groups, set public or private status pages, and manage role-based permissions. Integration with monitoring tools automates incident creation, while API access enables custom workflows and subscriber management.
Features
- Status Page Customization: Company branding, flexible layout options, custom domain & SSL, multilingual status pages
- IT Communication: Incident management, maintenance management, notification subscription, embeddable status widgets
- Audience Targeting & Access Control: Connected hubs, public & private status pages, role-based permissions, subscriber management
- Multiple Notification Channels: Automated notifications via email, SMS, Slack, Microsoft Teams, or WebHook
- Monitoring Tool Integrations: Automate incident creation by integrating with monitoring tools
Use Cases
- Communicating IT outages and service disruptions to customers
- Managing maintenance events and scheduled downtime
- Reducing support ticket volume during system incidents
- Providing real-time status updates for IT systems
- Creating branded status pages for different customer segments
- Automating incident communication through monitoring integrations
FAQs
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What is incident communication?
Incident communication is the process of informing customers and internal teams about outages, service disruptions, or maintenance events. The goal is to communicate effectively with all individuals and groups involved, ensuring everyone receives timely and accurate information. It provides a clear, reliable source of truth so people know what's happening, what's impacted, and when it will be resolved. It typically involves status updates, real-time notifications, and post-incident reports. -
Why is incident communication important?
Strong incident communication reduces panic, prevents support overload, and builds long-term trust. When customers see fast, honest updates, they're far less likely to flood your helpdesk or escalate issues publicly. Many organizations see a drop in support tickets during outages when using a dedicated status page and proactive updates. -
What are the best practices for incident communication?
Communicate early: Acknowledge the issue as soon as possible. Communicate often: Share updates consistently. Use a status page, email alerts, or team communication tools like Slack or Microsoft Teams to prevent confusion and reduce support tickets. Be precise and transparent: Explain what's impacted, how users are affected, and what your team is doing next. Avoid complex technical language unless it's essential. Use templates: Pre-built incident templates help streamline communications under stress. Own the problem: Even if the root cause is external (a cloud provider, a vendor, an upstream dependency), customers want empathy, responsibility, and a clear path to resolution. -
What should I include in an incident update?
Keep updates simple and relevant: What's affected, how users are impacted, what your team is doing about it, when will the next update be posted. -
What are SMS credits?
Each subscription in StatusHub comes with a set quota of SMS credits per month. The cost of sending an SMS from StatusHub depends on the destination country. For example, for the US it is 1 credit per SMS, for the UK it is 6 credits per SMS, and for Australia it is 7 credits per SMS.
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StatusHub Uptime Monitor
Average Uptime
100%
Average Response Time
107.67 ms
