What is Retently?
Retently is a comprehensive customer experience software designed to help businesses gather actionable insights across every touchpoint of the customer journey. The platform enables companies to deploy smart surveys via email, SMS, and in-app channels at key moments such as after purchases, deliveries, or support interactions. With powerful analytics dashboards and custom reporting, users can spot trends and uncover valuable insights from customer feedback.
The system features AI-powered feedback classification and topic analytics to automatically categorize and analyze responses. It offers flexible workflows for automating feedback routing and responses based on customer sentiment, along with journey mapping capabilities to track satisfaction across all customer interactions. Retently integrates seamlessly with popular tools like Shopify, Salesforce, HubSpot, and Slack, providing real-time insights and notifications to help teams respond promptly to customer issues.
Features
- Smart Surveys: Schedule personalized surveys at key moments from purchase completion to support interactions
- AI-Powered Feedback Classification: Automatically categorize and analyze customer feedback using artificial intelligence
- Omnichannel Reach: Connect with customers via email, SMS, and in-app surveys to maximize response rates
- CX Analytics: Spot trends and uncover insights with powerful dashboards and custom reports
- Flexible Workflows: Automate feedback routing and responses based on customer sentiment and feedback type
- Easy Integration: Connect seamlessly with your tech stack including Shopify, Gorgias, Salesforce, and Slack
- Real-Time Insights: Monitor customer sentiment and identify issues the moment they arise
- Journey Mapping: Track satisfaction across every touchpoint from purchase to support and beyond
Use Cases
- Measuring customer satisfaction after purchases for ecommerce brands
- Gathering client feedback at different stages of the customer lifecycle for B2B businesses
- Automating survey distribution after support ticket resolutions
- Tracking NPS scores across multiple customer touchpoints
- Analyzing customer feedback trends to inform business decisions
- Integrating customer feedback data with CRM systems like Salesforce and HubSpot
FAQs
-
What types of surveys does Retently support?
Retently supports NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) surveys across multiple channels including email, SMS, and in-app. -
Does Retently offer integration with ecommerce platforms?
Yes, Retently integrates with popular ecommerce platforms like Shopify, Gorgias, Klaviyo, and others to gather feedback at various customer interaction points. -
What analytics features are available in Retently?
Retently provides advanced reporting, trend analysis, benchmarking, and AI-powered feedback classification to help users uncover insights from customer feedback data. -
Can I automate survey distribution with Retently?
Yes, Retently allows automated recurring surveys, survey reminders, and automated email follow-ups based on customer interactions and feedback triggers. -
What support options are available with Retently plans?
Support options vary by plan, ranging from knowledge base and email support for basic plans to live chat, Zoom support, and dedicated account managers for higher-tier plans.
